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Joined: Mar 2008
Posts: 166
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Member
Joined: Mar 2008
Posts: 166 |
I have 1662 in my lcr database as a local number. In other words, with my telco provider, I can dial 4 digits across our school district instead of the whole 7 digit number. Someone recently tried to dial a number with area code 662 by dialing 1662xxxxxxx. It wants to go to a local school with the phone number 1662. How do I correct this to allow the 662 area code?
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Joined: Sep 2004
Posts: 4,217 Likes: 2
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Joined: Sep 2004
Posts: 4,217 Likes: 2 |
How are you networked together? Sounds like something is programmed wrong.
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Joined: Mar 2008
Posts: 166
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Member
Joined: Mar 2008
Posts: 166 |
We are networked to only 3 locations with the Tadiran. However, the 1662 number goes to one of our schools with a different phone system that is not networked with the Tadiran. When the Tadiran sees 1662 dialed, it knows to grab an outside line and dial those 4 digits. I need to put something in LCR so it knows 662 is an area code.
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Joined: Sep 2004
Posts: 4,217 Likes: 2
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Joined: Sep 2004
Posts: 4,217 Likes: 2 |
Ok HOW are they doing this? Centrex, tie lines, qsig?
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Joined: Mar 2008
Posts: 166
Member
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Member
Joined: Mar 2008
Posts: 166 |
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Joined: Sep 2004
Posts: 4,217 Likes: 2
Member
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Member
Joined: Sep 2004
Posts: 4,217 Likes: 2 |
I would check the 1662 in the lcr to make sure it's inserting a 9 otherwise centrex will pick up 1662. You should use a library for 1662 to dial out on the centrex trunk group. Without seeing the database that is where I would start.
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