web statisticsweb stats

Business Phone Systems

Products from our Sponsors
Previous Thread
Next Thread
Print Thread
Rate Thread
Page 1 of 3 1 2 3
#58701 01/10/08 12:07 PM
Joined: May 2007
Posts: 86
Member
Member
Offline
Joined: May 2007
Posts: 86
Hi all,

I have 128 cpu inter-tel system using DB studio v6.0.

I have a voice processing pc set up. The pc is install with Vpu application; watchdog configuration utility, avdap utility, printer utility, and Rhetorex. I don't believe we are using this PC for anything; however the pc is connected directly to our phone system through a serial cable. We already have another pc set up with CT gateway and switch transceiver application; both of these application are use to communicate with the attendant console and manage a connection to and from our sister company. So, what is the purpose of this computer that is set up with Vpu? Any information will be helpful.

Thanks.

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

#58702 01/10/08 01:52 PM
Joined: Aug 2005
Posts: 6,692
Member
Member
Offline
Joined: Aug 2005
Posts: 6,692
It's the voicemail system. It handles all the voicemail boxes, holds the recordings and handles the call processing menus such as Press 2 for Sales, Press 3 for Accounting, etc.

#58703 01/11/08 12:31 PM
Joined: May 2007
Posts: 86
Member
Member
Offline
Joined: May 2007
Posts: 86
Thanks MacGyver for responding.

That's what I thought it was used for, but when I browse through the PC. I saw no application or configuration be apply to communicate with the inter-tel unit beside a serial cable connected to one of the CPU rs232 port. What application is this VPU PC should be running and how do I verify if the PC is exactly being used? Base on the analysis, the PC is not being utilize.

Thanks.

#58704 01/11/08 12:42 PM
Joined: Aug 2005
Posts: 6,692
Member
Member
Offline
Joined: Aug 2005
Posts: 6,692
There should be a modtap adapter plugged into the serial port on the computer. Then a phone cable plugged into the modtap at one end and the Axxess cabinet at the other. The data runs back and forth across that cable and that is the actual serial cable. You sould also have a round cable that is not a serial cable but may resemble one. On the cabinet end it will have a proprietary connector that locks to the cabinet. As I recall it's a 15 pin cable. The voice runs across that cable.

If you have any voice mail, if you can dial into a box, or get voice prompts that machine is running. From the programming computer launch DB Studio and you'll be able to browse the Axxessory Talk computer as well. If you want to run an application straight from the Axxessory Talk computer itself, go into the Start Menu and look for AvdapMon. That will show you what is going on in the processor as it happens.

Just as an FYI, anything more than that and you're really venturing into dangerous territory if you're not familiar with the system.

#58705 01/14/08 04:17 AM
Joined: May 2007
Posts: 86
Member
Member
Offline
Joined: May 2007
Posts: 86
Again, MacGyver, thank you for responding.

#58706 01/14/08 11:52 AM
Joined: May 2007
Posts: 86
Member
Member
Offline
Joined: May 2007
Posts: 86
Hi MacGyver,

I have a technical background in IT and I want to set up backup PC for this Voicemail box. What steps should I take?

So far, I know I need a PC running Windows NT, DB9 serial port, and a 15 pin serial PCI card. I believe I need to install Axxessory Talk on the PC.

Do I need a specific 15 serial card or can I use any brand of card? What other programs do I need to install? Also, how can I transfer the current voice database to the new PC? Do I do the transfer by using DB studio?

Sorry, for asking a lot question. But any information will help.

Thank you.

#58707 01/14/08 12:01 PM
Joined: Mar 2007
Posts: 136
Member
Member
Offline
Joined: Mar 2007
Posts: 136
The replacement unit will need to have ISA slots. The rhetorix boards and AIC are both ISA type boards. You will need to install the voicemail (AVDAP)software and then copy over the DB. We find removing the HD from the original machine and slaving it into the new machine and then copying the files over is the easiest way. DB Studio will not help you with this.

#58708 01/14/08 12:28 PM
Joined: Dec 2002
Posts: 9,429
Likes: 3
Member
*****
Member
*****
Joined: Dec 2002
Posts: 9,429
Likes: 3
Just wondering why you want to make a backup of this PC?


Jeff Moss

Moss Communications
Computer Repair-Networking-Cabling
MBSWWYPBX, JGAE
#58709 01/14/08 12:36 PM
Joined: May 2007
Posts: 86
Member
Member
Offline
Joined: May 2007
Posts: 86
Drew_ryan,thanks for responding.

Do I have to use a rhetorix boards? What does AIC stands for? I tried backing up the voicemail database, but everytime I try it prompts me to back up the db to an A:\ drive. How can I back the Voice data to a different location? Also, what's the default path to voicemail db folder.

Thank you.

#58710 01/14/08 12:39 PM
Joined: May 2007
Posts: 86
Member
Member
Offline
Joined: May 2007
Posts: 86
Jeff,

The PC is old and I'm afraid it will fail soon, so I need a back up.

Thank you.

Page 1 of 3 1 2 3

Moderated by  Stix1 

Link Copied to Clipboard
Newest Topics
NEC Aspire Analog Extensions
by teldata1 - 12/18/24 07:08 AM
Crack pwd on NS700?
by Toner - 12/17/24 01:45 PM
ds2000 issue
by jsaad - 12/17/24 10:11 AM
Forum Statistics
Forums84
Topics94,457
Posts639,629
Members49,824
Most Online5,661
May 23rd, 2018
Newest Members
Abdul Munna, Sandrino, micro, nurelion, FooF
49,824 Registered Users
Top Posters(30 Days)
Toner 11
jsaad 6
dans 3
BrianS 3
Who's Online Now
0 members (), 345 guests, and 50 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998 - 2024
Powered by UBB.threads™ PHP Forum Software 8.0.0