atcomsystems.ca/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems nortel mics

hello trying to forward analog ext 2102 to external cell phone anyone know how to do this when I go off hook from ext 2102 and dial * get a fast busy thought it was off hook *4 9 plus the cell number any insight would be much appreciated thanks

Don't you have to push the feature button first?

-you need 4.1 software
-you need to build a route and dest code (forward to dest code then cell#)
-you need to do Flash/Link then * as if pressing Feature

Link/Flash + * + DestCode + Cell#

See if that helps

Hook *4 is forwarding your phone - not what you want to do.
You really are trying to Transfer your call to cell phone.

Hook *70 9 Cell#

BUT - you also can't have line pool access code. (dial 9)
You have to use routing. (dial 9)
Analog needs 2 IC's and (I can't remember for sure)maybe allow redirect.

Maine Phone Man

I just re-read your post.
Are you trying to put a Permanent forward on your analog phone?

If yes, then it would be *4 not *70 but then the rest of the reply is good.

Yes want to forward all calls to internal single line ext 2102 to cell phone,,, phone is a single line set no feature key when you dial * you get a fast busy

As Curly stated, in order to setup call forwarding on a single line set, you have to Flash/Link then press the * key before entering the feature code - if you are simply picking up the handset and dialing *, then you will get a busy signal as you are supposed to. If you Flash/Link * 4 and dial 9 plus the phone number with the assumptions that you have 4.1 or above and have programmed a route with "9" for line pool access then all should work fine.

pool is 9 dest code is 9 when you flash line dial tone is gone dial a * 4 dial is present 9 plus cell

Yes I forgot the 4 but seems he meant what I knew lol
Link/Flash + * + 4 + DestCode + Cell#

As mentioned 3 times you need to use a Route, not Pool.

Recap with all of above mentioned:

-You need 4.1 software or above (you still have not confirmed what software you have)
-Build route 010 and tell it to use your existing pool
-create dest code of 7 and tell it to use route 010
-Assign 2 Intercom paths to the DN of ATA
-set Allow Redirect to Yes

Try that and see if still an issue.

One last thing - you mentioned Pool is 9 - Pool is most likely A, but if you mean you set up an Access Code of 9, you need to remove it - it will conflict with the destination code of 9.