SL1100 Phone set question

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SL1100 Phone set question #558930 10/01/13 12:19 PM
Joined: Aug 2005 Posts: 560 Wadena, MN USA Toolie Member
Toolie Member Joined: Aug 2005 Posts: 560 Wadena, MN USA	I have only put in a couple of these. Just got an email from a customer saying that the ext #102 button (DSS one touch) on all of the phones was fast blinking. I assumed 102 had inadvertently been put into DND so sent him the info to cancel DND. That did not work- and they are able to call ext #102 from the other phones. Is there any other feature that would cause that to happen? He said a new employee was mashing some keys on the phone when this came up.... Any suggestions would be appreciated - 100 mile drive if I have to go there myself.....

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Re: SL1100 Phone set question Toolie #558934 10/01/13 01:01 PM
Joined: Feb 2008 Posts: 683 St Petersburg RonP Member
RonP Member Joined: Feb 2008 Posts: 683 St Petersburg	Are they sure its x102 programmed under that button? The label may say 102, but whats programmed may be different. St Petersburg

Re: SL1100 Phone set question RonP #558935 10/01/13 01:05 PM
Joined: Aug 2005 Posts: 560 Wadena, MN USA Toolie Member
Toolie Member Joined: Aug 2005 Posts: 560 Wadena, MN USA	It is programmed correctly on the buttons - I had them test that and when that button is pressed, it does call 102....... Might just have them power cycle the thing to see if that helps at all....

Re: SL1100 Phone set question Toolie #558941 10/01/13 02:16 PM
Joined: Aug 2005 Posts: 560 Wadena, MN USA Toolie Member
Toolie Member Joined: Aug 2005 Posts: 560 Wadena, MN USA	Power cycle did not help......any other ideas out there?

Re: SL1100 Phone set question Toolie #558942 10/01/13 02:46 PM
Joined: Apr 2005 Posts: 2,521 Likes: 4 St. Louis, Mo 63025 dans Member
dans Member Joined: Apr 2005 Posts: 2,521 Likes: 4 St. Louis, Mo 63025	Have extension 102 dial 620 We get old too soon, smart too late

Re: SL1100 Phone set question dans #559002 10/01/13 11:46 PM
Joined: May 2003 Posts: 2,924 mesquite tx brokeda Member
brokeda Member Joined: May 2003 Posts: 2,924 mesquite tx	Could be set as ACD.

Re: SL1100 Phone set question brokeda #559047 10/02/13 03:19 PM
Joined: Jul 2005 Posts: 1,336 Tauranga, New Zealand paulw Member
paulw Member Joined: Jul 2005 Posts: 1,336 Tauranga, New Zealand	Originally Posted by brokeda Could be set as ACD. No ACD in the 1100.. Regards, Paul W Now back to a 0 day week. Love these 7 day weekends.

Re: SL1100 Phone set question Toolie #559056 10/02/13 04:20 PM
Joined: Aug 2005 Posts: 560 Wadena, MN USA Toolie Member
Toolie Member Joined: Aug 2005 Posts: 560 Wadena, MN USA	Well - it turns out that ext. 102 had some forwarding set on it. Customer was able to clear that out at the phone set. Wierd thing was, I had them check the display on 102, and they said everything looked "normal." I assume that if a display set is forwarded on the SL1100, the forwarding would be indicated in the display, as it would be on the other NEC systems I have worked with...... Then again, I only have 2 of these in, and they have been virtually trouble free, so maybe I just don't know the system well enough. Thanks for the input everyone! I'll be back next time my head gets to spinning.......sooner rather than later I'm sure!

Re: SL1100 Phone set question Toolie #559089 10/02/13 06:45 PM
Joined: Jul 2005 Posts: 1,336 Tauranga, New Zealand paulw Member
paulw Member Joined: Jul 2005 Posts: 1,336 Tauranga, New Zealand	The CF display can be turned on/off on PRG 20.11.30. Most people turn it off as it blocks out other display info.. Regards, Paul W Now back to a 0 day week. Love these 7 day weekends.

Re: SL1100 Phone set question paulw #559246 10/03/13 10:12 PM
Joined: May 2003 Posts: 2,924 mesquite tx brokeda Member
brokeda Member Joined: May 2003 Posts: 2,924 mesquite tx	We have ACD in US.