atcomsystems.ca/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Software initiated cold start

Still doesn't explain why a second stand alone processor with nothing connected to it sitting at the same location does the same thing.

Tommy, I can understand your point but you have a power cycle not a power disturbance. What caused that second event? Were you able to determine it?

I think there's more going on here than what we are being told and Jim @ DTS is able to determine.

-Hal

I worked in a city that had its own power company
and they created major problems for computers and
phone systems....hi & low power cycles, outages,
spikes, etc. We were replacing power suppies and
ckt cards all the time...the only relief the customer got was getting power filters installed
at the power panel. This stopped the damages.

Lets look at this problem from another perspective.
You might have a jack without a phone that has damage either by corrosion or phisical damage. This jack might be still connected to Partner. Is there same amount of cables plugged in into ACS as the amount of phones?
Also are you an Avaya BP? if you buying Avaya business phone system from anybody other then Jenne or Catalist you can very easy have bad processors in your hands.

Maybe one, but odds of three bad processors is small. Even from a non-authorized source.

If it were a bad jack, how would that affect the 2nd processor that has nothing attached, in the same room, exactly the same problem?

Power Analyzer? Do it and get this off your hands.

ED

Exactly. Do a power analysis to confirm or rule out the obvious before you jump to any more illogical ideas.

-Hal

The cust is responsible for power. You are helping them resolve the issue. Get the power anyalizer and let the customer pay for it. This should resolve the problem and move on.

It is not the power.

Customer continued to refuse to pay for a power analyzer. Eventually, we found a company willing to lend us one, hoping they would be able to prove it was the power and sell the customer a high-end UPS. Power came back just fine. System has been shutting down at least once a day, but with more than 10 days of power monitoring we have seen no relation between any power fluctuations and the system crashing.

I was leaning towards and really hoping we could prove it was the power. The fact they put in a new circuit and it went 2 weeks without going down certainly pointed in that direction. But unless the APC UPS monitoring software is wrong and the power analyzer reporting is wrong, it isn't the power causing (at least directly) the crashes.

Thoughts? Suggestions?

Thanks.

Only other possibility is RF.

-Hal

I realize this is a few years old, but I thought I should go back and update this story. After denying it was a software issue for over 18 months, Avaya finally admitted it was a software probelm and issued a fix for it.

Refresh my memory after all these years. Were these ACSs all R7s?

-Hal