atcomsystems.ca/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Partner ACS call forward to cell phone

Obviously something is blocking Ext. 14 from picking up an outside line to make the call.

I know it looks like everything is programmed correctly.

You have to allow the extension to forward to an outside number in a personal speed dial location in #322

The extension must have lines assigned to it, the Auto Line Select must allow it to grab lines before intercom, and the extension/lines can not be restricted.

The lines must have a value set for Reliable Disconnect in #203

Have you tried with an extension other than 14? If some other extension works, try a copy from that extension to 14.

Thanks for trying to help me Touch Tone Tommy,

It has all lines assigned to it. I just called the client and Auto line select picks line 1 first. It's the owner's phone and has no restrictions on it. I haven't checked for positive line disconnect yet but then again it hasn't tried to pick one yet.

Next visit I'll try to do replicate it on another extension.

Yeah it's frustrating! You follow the manual and you're still left dangling on the hook.

I turned extension 14's remote call forward on with #322.
A personal speed dial 81 with the number they want to call
A FWD button that lights up and shows forward 14 81.
When dark it shows fwd 14 14.
From the station, Feature 81 picks a line and dials the correct number.

I Guess that's why they pay us instead of making themselves crazy.

I have an ACS 6.0 that we fwd everyday. check #302,#401 for ext.14. And this is straight from the manual about #208 under remote call forwarding. (For analog lines and T1 lines without DID, the extension must be the Line Coverage
Extension (#208) for that line.)good luck

Just for giggles check #109, could be someone denied outside conf by mistake. Cause I gotta tell ya I've never had one not work.

I already explained the reason for #208. It's not applicable here and the manual isn't clear on that.

-Hal