Suggestions for Vertical

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Re: Suggestions for Vertical #527475 11/09/11 01:32 PM
Joined: Aug 2004 Posts: 9,169 Likes: 18 SOUTH TEXAS RATHER BE FISHING Admin
RATHER BE FISHING Admin Joined: Aug 2004 Posts: 9,169 Likes: 18 SOUTH TEXAS	Quote Originally posted by Vgallagher: WAVE: 1. If you add a SIP phone and you goto the features (buttons), if they list the option as a button, it should work.. System park/ Directed Park... They will park but not retrieve without an additional button programmed for autodial and the 65 or 63 code... Waste of more buttons. Exactly! You have no idea how big an issue this is for some customers.

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Re: Suggestions for Vertical #527476 12/06/11 11:30 AM
Joined: Nov 2004 Posts: 1,582 Likes: 1 40 miles North of Phila nonameyet Moderator-ESI - Executone
nonameyet Moderator-ESI - Executone Joined: Nov 2004 Posts: 1,582 Likes: 1 40 miles North of Phila	SBX We Need a " On Demand " Key. I can see the light at the end of the tunnel.. Retirement 2019 ( It has happened )

Re: Suggestions for Vertical #527477 12/06/11 01:36 PM
Joined: May 2005 Posts: 951 Lindenhurst, NY 11757 ComdialJim Member
ComdialJim Member Joined: May 2005 Posts: 951 Lindenhurst, NY 11757	What is an ON Demand key? Jim Hoey SST Communications 597 West Montauk Highway Lindenhurst, New York 11757 631 956-0100 www.sstcom.com Business telephone systems on Long Island and New York City like Comdial, Vertical, Avaya, Panasonic

Re: Suggestions for Vertical #527478 12/06/11 01:40 PM
Joined: Aug 2004 Posts: 9,169 Likes: 18 SOUTH TEXAS RATHER BE FISHING Admin
RATHER BE FISHING Admin Joined: Aug 2004 Posts: 9,169 Likes: 18 SOUTH TEXAS	He is talking about a programable single key for each mode of ring service similar to the old night service key we used to have instead of DND + code.

Re: Suggestions for Vertical #527479 12/22/11 11:50 PM
Joined: Jul 2011 Posts: 317 Westminster MD dtcd21 Member
dtcd21 Member Joined: Jul 2011 Posts: 317 Westminster MD	Multiple user access profiles in the wave500/2500

Re: Suggestions for Vertical #527480 03/19/12 07:21 AM
Joined: Feb 2009 Posts: 3,136 Eden Prairie, MN MnDave Moderator-Vodavi, Vertical, XBlue
MnDave Moderator-Vodavi, Vertical, XBlue Joined: Feb 2009 Posts: 3,136 Eden Prairie, MN	The SBX Nav button only shows 2 choices + OK. Why not put a down arrow on the 3rd line along with OK when more choices are available? - Dave S. - You can never appease your ideologue opponents.

Re: Suggestions for Vertical #527481 03/29/12 05:54 AM
Joined: Feb 2009 Posts: 3,136 Eden Prairie, MN MnDave Moderator-Vodavi, Vertical, XBlue
MnDave Moderator-Vodavi, Vertical, XBlue Joined: Feb 2009 Posts: 3,136 Eden Prairie, MN	STATION LOCK! Yes I mean to shout! Is Vertical listening? Why isn't Station Lock on the SBX yet? A customer with 20 DSS units (don't ask why) required an emergency service visit 60 miles away because the entire system locked up. This customer thought they had a bad phone and simply swapped a Phone/DSS combo for the evening shift. Never mind that all the line cords and jacks are labeled phone and DSS. They mixed up the cords and when the units defaulted they began swapping more phones and crossing more cords. Eventually, everything locked up with every phone in Scout mode and the database was completely defaulted. All the dip switches were in "save" mode but I had to reinitialize and load a backup database. 4 hours were shot with windshield time and site time. Please make this SBX idiot proof! This has all occurred under the warranty that I gave them. How do I call this user error and not a design oversight? XTS and Triad with Station Lock on would have prevented this. Please, please, Vertical, address this oversight! - Dave S. - You can never appease your ideologue opponents.

Re: Suggestions for Vertical #527482 03/31/12 08:11 AM
Joined: May 2005 Posts: 951 Lindenhurst, NY 11757 ComdialJim Member
ComdialJim Member Joined: May 2005 Posts: 951 Lindenhurst, NY 11757	Dave I am from the Comdial side of the house. Can you tell me what station lock is? Jim Hoey SST Communications 597 West Montauk Highway Lindenhurst, New York 11757 631 956-0100 www.sstcom.com Business telephone systems on Long Island and New York City like Comdial, Vertical, Avaya, Panasonic

Re: Suggestions for Vertical #527483 03/31/12 08:54 AM
Joined: Jan 2008 Posts: 3,821 Crestview Fla Derrick Retired Moderator
Derrick Retired Moderator Joined: Jan 2008 Posts: 3,821 Crestview Fla	It locks the extension to the type of phone that was connected to it before the lock was turned on. Station lock keeps the customer from swapping different types of phones....ie an 8 Button Uni phone with a 30 button phone which would screw up the button programming for both sets. I would love to go one better and have a button lock feature as well. www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.

Re: Suggestions for Vertical nfcphoneman #542503 01/02/13 10:12 AM
Joined: May 2005 Posts: 48 Forest Lake, MN lakestelecom Member
lakestelecom Member Joined: May 2005 Posts: 48 Forest Lake, MN	I have been told by former Vertical employee that Vertical does not plan to promote the MBX / SBX product anymore. They are moving hard towards the Wave and we should not expect any improvement in the SBX product. The SBX is the worst product we have ever installed. Tech support for the SBX has become nothing more than smoke and mirrors. My suggestion is to either fix the problems or fix the support department. MNBob