atcomsystems.ca/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Twinning requirements

BP's are not allowed to sell to people who resell the product.

What makes you think Avaya is going to talk to you?

-Hal

I'm a hopeful kinda guy.

The cost of AVAYA tech support may supprise you. Thats if they will work with you. What Hal said is right, with out authorized tech support your on a sinking ship. IP Office is differect enough with tech suport.

I've dealt with Avaya for a long time. This is pre-sales question not how-to. I'm not looking for tech support I am looking for product information. The company I represent has not bought anything yet they are simply asking for a proposal of what they can do and what it will cost. Supposedly, that is what this forum is for.

I recommend that the company interested in the Avaya IPO and mobile twining feature contact their "local" ABP, that way the ABP can go out and do a in-house consultation/evaluation of the customer's needs, wants, and requirements and then put together a firm quote along with a on site demo.

That way the customers knows exactly what they are getting and will have a relationship with a company that will be there to support them in the future.

Fair enough, Mitch. Can you refer me to one that actually knows the IP Office? Cuz the two I contacted did not. One said I need VM Pro if I want to hear the cell phone ring. Yeah, they really said that. The other said he'd call Catalyst and get back to me. Never did. It is really disappointing to find how information on this product is so very hard to come by even when you pursue recognized channels.

Have you tried the ABP locator on the Avaya web-site?
And I agree that there are a few ABPs out there that should not be ABPs. But don't let a couple bad apples spoil the bushel.

I started there. Will try again.

I'm sold on the IPO but then I have 30 years of IT/Telecom tech experience behind me. But if this was my first exposure to the product I'd have some serious reservations. Probably would advise NEC instead. Notice I did not say Cisco.

I agree,… the Avaya IPO is a class act.
But, with your experience, I'm sure you will agree that knowing the product, proper pre-install planning, installation and post installation support is the "key" to any successful installation and customer satisfaction.

Of course. But they already have that when they bought the IPO (not from me). They just want to add some features. It's not like I am trying to sell them the thing, they just want to add some new features. I see no need for a dog and pony show just to turn up a new feature. And the whole reason they asked me as opposed to the original installers was because they didn't like the way they did business.