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Joined: Sep 2012
Posts: 8
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Joined: Sep 2012
Posts: 8 |
Hello,
I am new to these forums as i have only just gotten back into the telephone systems gig again (10 year break.
I havent touched a kxtd in this time and am struggling to enmable cli for a user.
He managed to clear his handset (*790) to which i have managed to re-enable his call forwards however since this his cli for his ext isnt working. Can someone please point me in the right direction on how to set this back up.
Thanks people
charlie
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Joined: May 2003
Posts: 2,924
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Posts: 2,924 |
Don't know of the 612 but if it works on other phones it should work on his if it is ringing on an SCO key.
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Joined: Jan 2007
Posts: 2,125 Likes: 4
Admin
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Admin
Joined: Jan 2007
Posts: 2,125 Likes: 4 |
what do you see when a call comes in?
what handset does he have?
Check prog 632 for cli per port
Is this incoming cli or outgoing the problem is on.
I presume the phone with the problem is ringing for incoming cli
“I have not failed. I've just found 10,000 ways that won't work.”
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Joined: Sep 2012
Posts: 8
Member
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Joined: Sep 2012
Posts: 8 |
hello,
Sorry for not getting back to you sooner,
When a call come in on eg line 1 we can see the incomming cli however if while we are currently on the phone another call comes in the phone screen is just blank. where it use to show the cli.
I think the phone is a 7433. i will have to double check this.
Thanks again
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Joined: Jan 2005
Posts: 15,390 Likes: 14
Moderator-Vertical, Vodavi, 1A2, Outside Wire
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Moderator-Vertical, Vodavi, 1A2, Outside Wire
Joined: Jan 2005
Posts: 15,390 Likes: 14 |
It sounds to me as if call waiting for CO calls isn't activated. This would prevent the second call from actually being presented to a busy station.
Ed Vaughn, MBSWWYPBX
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Joined: Sep 2012
Posts: 8
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would you be able to let me know the code for activating this? is the a user feature code?
Thanks
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Joined: Feb 2002
Posts: 26
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Joined: Feb 2002
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I think it is intercom
7311
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Joined: Sep 2012
Posts: 8
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thanks for the reply but code 7311 is to enable call waiting on the handset. i don't think this will fix the issue.
Just to confirm the is the issue i am having.
Cli presentation is enabled on the system. when a call comes in and the phone isn't being used the display shows the incoming number however if i am on the phone and another call comes in usually the number would display on screen while i am using the phone but it isn't. i will try the call waiting feature and let you know.
Thanks
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Joined: Sep 2012
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Thats great it worked.... you people are stars.. 
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