|
|
Joined: Mar 2008
Posts: 457
Member
|
|
Member
Joined: Mar 2008
Posts: 457 |
I have an SBX system that I can't connect to no matter what I try - serial, null, lan.. On the lan, I can ping the SBX but when I try to connect I simply get an error 10061 and it tells me to check the connection device. I've forced the NIC to 10meg/half duplex but that doesn't help either.
Any ideas?
"There is one thing and only one thing in which it is granted to you to be free in life, all else being beyond your power: that is to recognize and profess the truth." - Leo Tolstoy
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Jan 2008
Posts: 3,821
Retired Moderator
|
|
Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
Use a cross over lan cable and connect your laptop directly to the lan port on the SBX. Make sure you set the ip for the SBX at 192.168.1.1 and your laptop should have a fixed ip of 192.168.1.2.
When you connect the SBX to the lan you need to set it up with a static ip and use your lans subnet mask and gateway. Set your laptop for DHCP.
In either case...disable your laptops wireless connection.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
|
|
|
|
|
Joined: Mar 2008
Posts: 457
Member
|
|
Member
Joined: Mar 2008
Posts: 457 |
Thanks for the reply Derrick but no luck on any of those suggestions. I've tried two different laptops as well (XP and W7x64). I can ping it, just not connect.
Vertical tech support's only suggestion was.... wait for it.... default the system.
"There is one thing and only one thing in which it is granted to you to be free in life, all else being beyond your power: that is to recognize and profess the truth." - Leo Tolstoy
|
|
|
|
|
Joined: Jan 2008
Posts: 3,821
Retired Moderator
|
|
Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
Well, I don't think a default is necessary, but a system reset might be in order here. The lan port will lock out and still reply to a ping.
I suspect that you are fimiliar with the admin software but for those who are not, you can't just hit connect. Connect should really be labled "reconnect" to last connection. If it is a new site, you have to use tools and add a new site info shortcut. I have a generic one that says "non lan install" for any SBX not connected to a lan, because all of those will have the same ip.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
|
|
|
|
|
Joined: Nov 2004
Posts: 1,582 Likes: 1
Moderator-ESI - Executone
|
|
Moderator-ESI - Executone
Joined: Nov 2004
Posts: 1,582 Likes: 1 |
Just a side note here, the 192.168.1.1 wasn't a great idea on verticals part. how many gateways or routers also use that address...just saying.
I can see the light at the end of the tunnel..
Retirement 2019 ( It has happened )
|
|
|
|
|
Joined: Mar 2008
Posts: 457
Member
|
|
Member
Joined: Mar 2008
Posts: 457 |
I am familiar with the admin software but your point is well taken, Derrick - it's not obvious how to use it nor are any helpful instructions included. We've been with Vodavi for a long time but I was floored with how incomplete the documentation on the SBX is. On top of that, tech support for the SBX seems to be in limbo now - Vertical referred me to Target, Target wasn't expecting the call(s). And once I got a tech on the phone, he seemed rather uninterested in troubleshooting the issue. Not impressed.
Every time I convince myself we should pursue the MBX, Vertical does something else to remind me why not.
"There is one thing and only one thing in which it is granted to you to be free in life, all else being beyond your power: that is to recognize and profess the truth." - Leo Tolstoy
|
|
|
|
|
Joined: Jan 2008
Posts: 3,821
Retired Moderator
|
|
Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
Originally posted by nonameyet:
Just a side note here, the 192.168.1.1 wasn't a great idea on verticals part. how many gateways or routers also use that address...just saying. That address was never met to be permanent if you are connecting the SBX to a lan. It is there for initial setup with direct connection to a PC...and that is why it is such a common address.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
|
|
|
|
|
Joined: Nov 2004
Posts: 1,582 Likes: 1
Moderator-ESI - Executone
|
|
Moderator-ESI - Executone
Joined: Nov 2004
Posts: 1,582 Likes: 1 |
Yes, we change all of ours.
I can see the light at the end of the tunnel..
Retirement 2019 ( It has happened )
|
|
|
|
|
Joined: Aug 2003
Posts: 5,154 Likes: 3
Moderator-Vertical, Vodavi
|
|
Moderator-Vertical, Vodavi
Joined: Aug 2003
Posts: 5,154 Likes: 3 |
93mdk93, have you tried setting the default gateway in the SBX? Shouldn't matter, but I've seen it do some weird things without the gateway address. I assume you reset the system after you updated the IP address of the SBX.
|
|
|
|
|
Joined: Mar 2008
Posts: 457
Member
|
|
Member
Joined: Mar 2008
Posts: 457 |
Originally posted by nfcphoneman:
93mdk93, have you tried setting the default gateway in the SBX? Shouldn't matter, but I've seen it do some weird things without the gateway address. I assume you reset the system after you updated the IP address of the SBX. No Larry, that never occurred to me. I'll be on site tomorrow; perhaps I'll give that a try... I did reset the system numerous times but actually left the IP address at the default - it's not going to be on their network, at least for the time being. Every thing I need to configure is in program 108, right?
"There is one thing and only one thing in which it is granted to you to be free in life, all else being beyond your power: that is to recognize and profess the truth." - Leo Tolstoy
|
|
|
|
Forums84
Topics94,465
Posts639,682
Members49,828
| |
Most Online5,661
May 23rd, 2018
|
|
|
|
