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Joined: Jan 2008
Posts: 3,821
Retired Moderator
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Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
Why not just port the Vodavi software over to the MBX? Charge extra if you want for those who don't want to use the LG software.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
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Joined: Mar 2002
Posts: 3,630
Moderator-Avaya, Nortel
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Moderator-Avaya, Nortel
Joined: Mar 2002
Posts: 3,630 |
MBX. Ability to disable exclusive hold.
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Joined: Dec 2005
Posts: 651 Likes: 1
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Joined: Dec 2005
Posts: 651 Likes: 1 |
Possibly add a couple of more tech support technicians or train an old Vodavi or Comdial tech up on the SBX system. Lately it seems the hold times are getting longer and longer.
"I thought I was wrong once, but I was mistaken"
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Joined: Feb 2009
Posts: 3,136
Moderator-Vodavi, Vertical, XBlue
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Moderator-Vodavi, Vertical, XBlue
Joined: Feb 2009
Posts: 3,136 |
Lately it seems the hold times are getting longer and longer. I"d like to report that just yesterday, I was surprised by being answered in just seconds. I didn't even have time to get my coffee! But losing Dave Foster there was certainly hard for them (and us).
- Dave S. -
You can never appease your ideologue opponents.
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Joined: Feb 2009
Posts: 3,136
Moderator-Vodavi, Vertical, XBlue
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Moderator-Vodavi, Vertical, XBlue
Joined: Feb 2009
Posts: 3,136 |
To add to my report of on-hold times, I needed to contact tech support again on the 21st and today, the 22nd. My hold time on the 21st was again less than a minute but today it was about 3 minutes. I have been impressed to say the least!
- Dave S. -
You can never appease your ideologue opponents.
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Joined: Jan 2008
Posts: 3,821
Retired Moderator
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Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
All the techs at Vertical have been helpful to me the last couple of days. I spend more time on hold after they answer my call while they are discussing my question or problem than I do on hold waiting to get answered. They have been pretty patient with me as I work out my learning curve with SBX 3.5 (which is different from 3.0) networking options and setup.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
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Joined: Dec 2005
Posts: 651 Likes: 1
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Joined: Dec 2005
Posts: 651 Likes: 1 |
18 minutes on hold today for sts tech support. My luck is obviously not as good as everybody else.
The SBX needs to go above 12 lines. It needs to reflect the STS as much as possible since it is the system that has replaced it. 24 lines, 48 stations, 8 port vm. I have a customer who has 16 lines and 38 telephones. If they wanted a new system tomorrow, my only choice is what?... The MBX? I don't know enough about the sytstem to make a judgement, but I would think I would be over-priced vs my competition.
Does the SBX offer a full duplex telephone? If not, there should be, or continue making the 30 button 3017-71's and have the SBX work with them.
"I thought I was wrong once, but I was mistaken"
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Joined: Mar 2002
Posts: 3,630
Moderator-Avaya, Nortel
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Moderator-Avaya, Nortel
Joined: Mar 2002
Posts: 3,630 |
The SBX does take a PRI...
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Joined: Jan 2008
Posts: 3,821
Retired Moderator
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Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
There are no full duplex speaker phones. They were not a big seller. I never installed any. What I want is the backlight to work.
Yes the the SBX does take a PRI, but my install is, how should I put this, not working like I want it too. For some reason, not known to me or to tech service, the PRI looks like it is all working but the first 6 circuits do not work for outbound even though they are programmed exactly like all the rest! I reconfigured the logical assignment as I was instructed to do, but that really set the system on its head. I lost the use of my voip channes even though they were also programmed correctly. I had to restore the config back to the state it was originally in.
By the way. The SBX is a 36 line system....I think.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
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Joined: Dec 2005
Posts: 651 Likes: 1
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Joined: Dec 2005
Posts: 651 Likes: 1 |
I'm the exact opposite Derrick. I have sold many full duplex telephones but only a few back-lit ones. As far as lines go, 36 may be right with a PRI + copper, but copper alone is only 12 lines, and that isn't sufficient. BTW, you are making me very nervous about PRI's on the SBX.
One of my issues is that I have, for the last several years, sold the STSe "gold" version and have a lot of customers with STS systems, but use the 30, 12 , and 24 button telephones. My point is that if the SBX is replacing a line of equipment, it should reflect, as close as possible, the system it is replacing. If they made the 24 button sts phones compatible, they should be able to make the 30 button's compatible as well. There are a lot of things I like about the SBX, but there is much left to be desired.
"I thought I was wrong once, but I was mistaken"
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