atcomsystems.ca/forum Forums Other TDM Phone Systems Vertical Telephones & Systems SBX IP320

It looks like we just sold our fist one of these. I have resisted this as long as I can and with the STSe being priced out of being competative this looks like its it. I will admit that it does price well, even at a small configutation. That said, I am looking for some honest feedback here on what your experience has been with this product. I know the old voice mails were a mess and this is the newest vm and system sw and they are supposed to be better. We loved the STSe progamming (same as the XTS) flash which was really like childs play at this point. we have an SBX on the test bench and it is different and does not seem as flexible. Is this system worth doing? Thanks

Yes, the system is worth doing. The system is actually fairly flexible, you'll just have to get use to the programming.

BTW, the new MBX programming will be almost identical to the SBX.

-Larry

My customers like it better than the STS, but they don't have to program it. It is worth doing, you will get used to it.

It reminds me of the old vodavi telenium system. Same concept in the programming except the telenium you could do from a browser and the sbx needs the pc admin tool. Also not to bad, once you get use to the pgm codes. I too loved the old way of prog through the phone. There are times when i need to look at the manual for something like taking a line out of a tg just because i dont know the codes yet.

I am beginning to warm up to it too. Perhaps one advantage of the added learning curve will be to keep novices at bay. In today's economy, that can be a big plus for us vendors.

Thanks for the input guys. We have been selling IPitomy and it was just too pricy in this configuration. We had to learn that and now this so it seems we are getting smarter despite our best efforts not to. We will give the SBX a whirl. Thanks

Another thing thats great about the SBX is you can program from the phone (24b) OR laptop. It is easier on the laptop but either is ok.

There is a Webinar coming up 11-11-2010.

Ray

We need to provide some cordless headsets on this. We are looking at the Plantronics CS55 with the HL-10 lifter. Believe it or not, Plantronics has no clue if this is compatible with the 4024 phone. Does anyone out there know? Thanks

We installed one and it worked fine on the 4024 for an attorney, To bad I got it back when he went bk!

Thanks and sorry!

We just installed a CS70N yesterday and it works fine! Didn't see any difference between setting the rotary switch on 1 or 2 though. We set the Mic switch to C and the Vol on 2 to approximate the handset level.

I just had to share this...

Setting up the auto-attendant for a new install - if callers does nothing, the error/timeout option does not occur until the system plays the CCR greeting 4 times. Customer wants it to work on the first go around.

I couldn't figure out where you adjust this so I called tech support. Here is the answer:

System Attributes 1 - DISA Retry Count. This controls how many times the greeting replays.

Now how was I supposed to figure that out? DISA and auto-attendant are two totally different features in every system I've ever worked with.

SBX is a pretty good system, but the programming often does not make sense.

DWFlood,

Get this. if the AA answers all incoming calls and then while in the main greeting be able to dial an extension or more than 1 digit you need check the DISA box for CO Lines... took me forever to figure that out when this first came out.

But if it delay rings to the AA you don't. Go figure.

RBF... I've made that mistake also in the early stages...trying to set up ringing in the daytime and AA at night... It's ggod to have a excel doc open and record all the little things that count.

The trick to understanding this system is to realize that the voice mail and phone system are one integrated unit not just two things sharing the same box. The sts voice mail flash or hd and the XTS inskins share the same box but are still two seperate devices with thier own programming interfaces. The SBX is a voice mail system as much as it is a phone system everything is there except for the flash memory card. There are no conventional "ports" or extension numbers for the voice mail, no group numbers. That is why you need to use DISA, because it is part of the whole system.

I suspect that when the new External/Hd vm comes out next year, that it will still work pretty much the same way. A new software package for the SBX will allow you to program it all from one interface. The voice mail will connect to the same slot as the present voice mail using a ribbon cable.

I would really like to know wht the MBX vm is like cause I suspect that is what the next SBX vm will be.