atcomsystems.ca/forum Forums VOIP Phones & IP PBX Cisco Telephones and Systems The install finally begins - UC560

hahahaha you are not the only one!

MWI issue resolved.

Date set for AA programing and scripting.

The "Hallway" sound turned out to be a difference in sound quality, the handsets we are using, SPA504's have a feature called "Deep Bass" well they were all set to Hi-def. Which made the person on the other end sound like they were running a 1-900 line....lol

So we had the folks that did not like the setting change it to "Standard" and they are happy.

The "Hi-def" setting does take a bit of getting used to, though I like it myself.

Been a bit since I updated. Had the tech in today for the final AA config and the reading of the scripts. Everything is ready to go for us to start porting our numbers over. And that's were the catch is. I am currently fighting the vendor over their wish to post all 12 of my locations at once. Which would mean a disaster if anything were to go wrong. I want to port locations over in stages which was agreed to with the sales team, seems they forgot to pass that along... ahhhh almost done, then I am going on vacation....lol

You deserve a vacation.......

Ahh the end is in sight.

August 28th is the day. Either everything will go as planned, or I will rip the whole thing out...lol

Only item that has surfaced is a QOS issue on the main site. Seems when my AV server kicks out updates, it sucks up all the outgoing bandwidth and garbles/kills calls along with any other traffic on the network.

Fixed by setting up QOS on the ASA and rescheduling the AV update time.

We have not heard from you recently. I hope your on vacation...............

Not yet.

Tomorrow is the big day (28 Aug). Half my sites move at 8am, the rest at noon.

I cannot do anymore testing and everything seems to be working without issue.

I had a couple tweaks that came up during the testing.

We are running the UC560 behind an ASA 5510 firewall, turned out I needed to set the QOS for each interface vs a "global" policy. Once that was sorted out things have been okay.

Vacation starts next week :D

Now all I will need to do is figure out what to do with all my old gear. Few Toshiba systems, couple Nortel systems and a whole lot of phones!

How did the move go? Did any more issues show up? Justin

The move went great. Couple small issues popped up that I am working on:

1 - Mobile extensions that the workers log into are experiencing "computery sounds" have some garble that I cannot pinpoint. Only seems to be occuring on those exts.

2 - Interaction with hearing aids. One of the workers are experiencing an "uncomfortable" feeling when using the phone with her hearing aids. New issue that I am looking into.

No other issues to report at this time.

Overall, so far its not been a bad switch.