atcomsystems.ca/forum Forums VOIP Phones & IP PBX Cisco Telephones and Systems The install finally begins - UC560

So hopefully Keep got either TAC or the vendor to get this setup already, but this discussion got me thinking about an 861 router I had lying around. So today I set a system like this up to demo for client using EZ-VPN to connect to their UC560.

This is not as complex as Keep's setup (ASA5510 in front of the UC560 vs using the UC560 as the endpoint), but the 861 config file would be about the same as his 891s.

So if you still need help Keep, let me know and I'll post some configs.

Bingo.

I am "assisting" in the installation, but the tech the company sent has never set anything this complex up......needless to say after a mostly wasted day today I am not a very happy camper.

I will post more of the fun we had today after dinner.

And yes I have smartnet coverage on everything so a call to Cisco will most likely be coming in the very near future.

Okay where to start.

I tried to get on here earlier today but couldn't get here! Probably due to me fixing my "firewall" issues that are causing the phones not to connect to the UC......

So today was spent realizing that the VPN's were not passing the 10.1.100.0/24 or the 10.1.10.0/30 we finally got that sorted out with the addition of some accesslist rules and crypto map entries. I can now see the 10.1 traffic going through the tunnel on both ends.

All to no end. Remote phones will not talk to the UC and register.

Then to add insult to injury the email to voicemail is not functioning.

I will most likely do as rcsinfo mentioned and create a whole separate network for the phones themselves at the remote sites.

As for me doing most of the leg work here, yeah thats got me pretty ticked. But that will be sorted out with a couple of phone calls.

Good thing I did not have any firm cut over dates as I insisted that everything be up and tested before I even entertain a date.

Just think of the experience you (and your installer) are gaining.

Justin

Experience on your dime....oh FWIW this is NOT a complex setup by any means esp after 9 months for approx 70 phones? Really? Keep posting..this is good stuff for other people doing this.

That's about the only way i can look at it without getting ticked off.

So the plan for today is to configured separate voice subnets at the remote locations.

Then establish VPN's on those new subnets for all the voice traffic to pass through to the UC.

and on and on

Yeah I was told repeatedly that this was not a hard setup and it should be no problem.

Anyone know the static routes that need to be on the UC itself?

Some success today.

The voicemail to email issue turned out to be an Exchange issue.

We are running exchange 2010. It did not like the fact that the UC was trying to send email using the 10.1.10.2 ip addr.

To fix this I needed to go into Exchange and setup a new "Receive connector" pointing to the 10.1.10.2 addr. Once we did that we successfully sent the voicemail notification to my email box.

Still have a call out to TAC on the vpn/routing issues. But using the split subnets on the remote site I managed to get one remote phone to register.

Now 9 more to fix, well once I figure out exactly what I did to fix it!

Some more success. Spent some time on the phone with the Cisco TAC guys, man that was impressive. After the usual tech support you get on the phone I was expecting some walk you through the manual type support, holy crap was I wrong.

End result is that one remote site is up. I learned a some things from this site:

1 - make sure you were told to point things to the correct spot. Early on we were told the tftp server address for the UC was 10.1.100.1, this is wrong and a big reason why things did not connect. The correct answer is 10.1.10.2

2 - activate the phones locally before trying to plug them in remotely. The one phone I took as a test to see if it would update and install, did not take the update. So it will be registered locally first.

3 - The split networks worked like a charm, though it did come with some headaches on the ASA side with the NAT configurations.

Thats all for this week. I will start working on the other remote sites Monday. I have a classic car cruise to go on.