atcomsystems.ca/forum Forums VOIP Phones & IP PBX Cisco Telephones and Systems The install finally begins - UC560

I asked this much earlier.

Why is your vendor not fixing these problems.
I think this is why you may not be taken to seriously. Its a new install, the vendor should be reasonible.

I am beginning to think this might be a troll thread. Nothing about this "install" makes any sense.

Why on earth would I go through all this to create a troll thread?

I hate trolls.

I assure you, this is a real install and all this issue have come up. I wish this was all a joke as it would not be keeping me up at night trying to figure out the latest issues.

I have stepped away from dealing with my vendor as I am not getting anywhere with them at all, I have started working on getting my service contract transferred away from my provider so I can deal directly with Cisco.

If you like you can hit the Cisco forums and see my posts in there as well.

This should have never been this hard, this should have been a smooth transition from one system to another, but it has been anything but.

If its not one issue its something else, right now its a outgoing callerid issue, seems its not working and according to my vendor "You cannot use the main number on the PRI as the outgoing callerid"....really whats the fricken point of callerid if you cannot use the main number?

Still no way to change ring tones for internal/external according to Cisco "We get this request a lot, but its not possible, contact your vendor and have them submit a request to add it to the next build"

As for why the vendor is not fixing these issues, well its because that can't, so I am stuck holding the bag trying to work things out using other resources, such as this place and cisco.com.

Trust me, I truly appreciate any help I have got from this place, without it I would have accidentally smashed this thing to a million pieces and went with the Allworx solution I should have went with in the first place.

Man, sorry about the troll thread reference but this sounds like a nightmare. I have never heard of such a thing. The BTN should be the main number and besides most carriers allow for the overriding caller ID option. Been doing THAT for about 20 years now.

I'm not breaking your chops here. Trying to help with something easy. The Carrier (the PRI providef, not Cisco) puts out the out going caller ID. Any pri provider can do that. That's where you should start.
If you know this and already have taken that route, sorry, just trying to help.
Hang in there.

No worries, if I was reading this thread from the beginning I would be a bit skeptical as well!

Did I ever mention that my vendor is also the carrier for the PRI?

Should give you an idea of the size of the vendor I am dealing with, there are only 3 companies up here that do both....

The carrier has told me that they cannot program the main number for the PRI as the default outgoing CallerID. I called BS and am still awaiting a response. This was after they told me that we cannot use an agency wide 1-800 number as the default outgoing CID. Yet I seem to get calls at home all the time with a 1-800 number being the CID. I don't get it.

The Cisco does allow me to override the CID for extension ranges, and that has been already been programed, but will not start working until the carrier fixes things on its end.

I will be wrapping this post up in the next couple of days, I was planning on a lessons learned post once things were done. But it seems that may take longer then expected...lol

Boy, were you screw with this.
If we treated 1 of our customers like you've been treated, we would be out of business.

i wouldn't pay the final bill until they deliver what they promise

Is this over or is there more to tell?

It is finally over. The final issue was sorted out today, but this one was not on the Cisco, this one was a PRI provider issue (though its the same company that did my install)

Anyway, the outgoing callerID is finally working to allow me to control what is seen using the UC.

I had a sit down last Friday with initial salesman/account rep, we went over everything that went wrong throughout the install, they admitted that the tech they sent to do the install should have never been sent out alone and offered up some discounts to cover some of the hassles.

Though its been a great learning experience on my part, its also been one huge cluster**** from the word go. I am just glad its finally over!

Thanks for every ones help in this, its been extremely helpful having folks that know what they are doing pointing me in the right direction along the way. I just wish I would have thought to post here at the very beginning of the process, and avoided most of this mess.

Thanks again.

Brian