atcomsystems.ca/forum Forums VOIP Phones & IP PBX Cisco Telephones and Systems The install finally begins - UC560

Glad your almost there. Is vacation still on. Again, I've used this post 3 times when I've gone against Cisco. Won each one.

For the hearing aid interaction issue, what codec are you using? If you're using G.722, try backing it down to G.711. Maybe the wideband audio is too much for the hearing aids.

For the mobile extensions, are these softphones or hardware phones? What model, and how are they connecting?

Justin

We are using the g711 as the default.

Phones are SPA504's, I did find a post on cisco's site about others having issues SPA504g and hearing aids, the solution was to swap out the hand set for another. I will swap one from the Toshibas we are replacing and see if it fixes the issue. What really gets me is that these phones have been on the desk for 5 weeks, users have been told repeatedly to use them and suddenly when we go live they have an issue...gotta love it.

The mobile extension are logging into the SPA504's. They are connected at the main location straight to the main POE switch. I have a funny feeling its the same caller they are having the issue with. These mobile extensions are for our Crisis lines so the workers can log in from one of three crisis offices. Only happening at the main office. I will be getting an update early this morning when I head into the office.

Speaking of the mobile extensions, is there any way to select the Codec for the mobiles? I cannot find the option anywhere.

And yes the vacation is still on!!

Okay problem 1 solved.

The hearing aid was interfering with the hand set itself. Even unplugged the 504 handset was causing a "whistle". Strange.

I replaced the handset with a handset from the Toshiba's we are replacing and the whistle is gone.

Weird how even unplugged it was causing problems.

Now to find the "computery" sound on the mobile extensions.

Okay two days down and only a couple complaints.

- Call waiting beep - Crisis call center workers were consistently getting a call waiting beep since these are dual line phones, I could not find a way to turn off the dual line feature, but I did find out how to disable the beep.

- Turns out the "computery" sounds was a bad handset, replaced with a 2nd set and it works fine so far.

Everything else seems to be working as it should. And it better stay that way as I am on vacation next week!

Have a great vacation, you earned it.

I'm back, and it was not a long enough vacation...lol

Things have been going pretty well, a couple of handset static issues that turned out to be a hardware problem. But the biggest gripe so far is the inability to change the ring tones for internal/external callers.

I have been posting on the Cisco forums looking for the way to make the change to be told "It's not supported" and offered various band-aids to get around the issue.

Currently when someone calls from outside, we get 3 short rings. When they call from inside they get one long ring. That's great except its the same tone and hard to tell apart if you only catch a second of it.

All I am trying to do is change the ring tone/type to make it easier to tell the internal from the external. Not supported.....

This is some kind of joke, right?

Didn't you ask this earlier in the thread?

I wish it was, but the only joke is on me it seems.

This is still going on? Holy cow!