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Joined: Oct 2001
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Apparently you guys haven't heard the news. One of them there Cisco systems can save you about a million dollars a month on your phone bill. Pays for itself in like a week I'm told.
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Same thing here, Mark and Larry with PetSmart. A new store had the same situation; the midnight bandits.

A friend here was able to put their local coordinator in touch with my company to help them get the job finished. When I say "them", I refer to to PetSmart, not the installing company. They took the money and ran in the night, leaving a non-functional system.

They claimed that one of the numbers wasn't appearing on the "D-Mark". Apparently, the telco was paid probably a gazzillion dollars to extend the lines inward from the outdoor NID. Another line was added after the fact but wasn't extended because this activity wasn't requested. The middle man had to pay us to go there and cross-connect the line to the 'super sysem'.

Funny how CG's can steal business away from us, yet they have no clue what happens "beyond that orange cover". Maybe it's high time we stop helping them get their systems working. I tried to do this with my bank customer, but having had such a great relationship with their staff, I couldn't help but have a heart.

Now I wish I hadn't since guess who they call when their $75,000.00 system doesn't work? I might add that this is three times what they paid for their original working (and capable) hub system.


Ed Vaughn, MBSWWYPBX
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Ed I think that was the site I referred to you.
This is something that I have complained about with the national contractor for Petsmart. Can you imagine putting your system in and not be there for the first day of service. Every new install leaves the store employee’s confused. Yet the process continues.
:shrug: :scratch:

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Think what Gov IT idiots are dropping down the drain
on this junk. The local County school district now has 2 Cisco at bus barns in Dallas Co. Both still have the DBS Panasonic phones on thier desk for paging and intercom, and make only outgoing calls
on Cisco,can't figure out the one call appearance
of the low end ($400.00) phones. They are waiting for the next budget to get a paging server, (thats what thier vendor call it for over 3500). They call us for any wiring or CO line problems.
We explained that paging can be hooked up via a inexpensive CO port, and save themselves $3k,
but vendor tells them this will void warranty
and would not work anyway and that we don't understand thier system. Guess who they belive?
Im sure that someone on the inside has thier hand in the Cookie Jar. Our school districts, County and City are awash in people who are criminal or just plain stupid. The city DISD actually gave all
employees Credit Cards! Without any system tp monitor the use of those cards. Then acted suprised when news story broke about Staff and teachers using the cards to furnishn thier houses
and trips to casino!!

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Quote
Originally posted by CMDL_GUY:
Ed I think that was the site I referred to you.
This is something that I have complained about with the national contractor for Petsmart.
I gave them an earful also. But, they are not the ones putting in the Cisco's. They are simply billing time + materials to fix their competitions problems. I still don't see how this is getting by the corporate big-wigs.

But, what do I know? I'm just the phoneman...

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When one of the Petsmart's went to CISCO, we got a call from the contract service group that used to service the Avaya's. He asked if we would be at Petsmart at 3:00 am to hook up the paging and MOH. :rofl:

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Quote
Originally posted by MARK3906:
When one of the Petsmart's went to CISCO, we got a call from the contract service group that used to service the Avaya's. He asked if we would be at Petsmart at 3:00 am to hook up the paging and MOH. :rofl:
Whats the funny part; being there at 3am or the assumption there is still avaya equipment on premise?

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Quote
Originally posted by emmitt2727:
Our best customer is just about to go Cisco ip phones and I dont think I can persuade them not to, as they just spent 70,000 on new switch. Some of that cost I'm told is the fact that it is designed to support ip phones when they do make the move. I hate to admit it, but but I think I want to get some training so I can still be of use to them. any suggestions on were to start? Are there manuals available? Online classes maybe. I think in the long run I'm gonna have to do it anyway, may as well start now.

I'm a phone man and I can change.. if I have to.. I guess..
wow... what idiot ordered the 70k switch that supports VOIP? just to clarify, any regular ol' layer2 switch can be programmed to support VOIP to an extent. in order to understand how VOIP works, just take a short one-week CTP course and you'll be up to date in no time. also check with your manufacturer, some have implemented their own voip programs to educate their dealers. btw, if you're pursuing cisco, i just had a chance to see how their gui interface works and its somewhat impressive compared to command prompts.


Shawn
Absolute Communications, Inc.
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