web statisticsweb stats

Business Phone Systems

Products from our Sponsors
Previous Thread
Next Thread
Print Thread
Rate Thread
#48640 12/02/06 02:15 PM
Joined: Jun 2002
Posts: 435
Member
Member
Offline
Joined: Jun 2002
Posts: 435
So, my operator's/programming terminal on an IDS died today. It starts up with the normal beep and test pattern. As soon as the test pattern goes away, I hear a short beep and there's a K in the lower right corner of the screen. Hitting ESC does nothing--no operator's screen, no password prompt. Shift+page/setup won't pull up the terminal setup screen. All three LED's on the keyboard are lit. Even with everything but the power disconnected and phone box unplugged, the same thing happens. Any thoughts? The system needs some significant programming changes, so I need this terminal to work!

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

#48641 12/02/06 03:46 PM
Joined: Oct 2002
Posts: 723
Member
Member
Offline
Joined: Oct 2002
Posts: 723
Here's a link that sounds like it applys to your situation:
operator terminal problem

I might have time on Monday to get into their system remotely and recycle the baud rate like this 505BPD guy did...try the other suggestions first.

#48642 12/03/06 01:36 AM
Joined: Nov 2004
Posts: 1,582
Likes: 1
Moderator-ESI - Executone
*****
Moderator-ESI - Executone
*****
Joined: Nov 2004
Posts: 1,582
Likes: 1
There might be a fix for this, I just can't remember, did you try holding down the Ctrl key while turning on the power?


I can see the light at the end of the tunnel..

Retirement 2019 ( It has happened )
#48643 12/03/06 09:22 AM
Joined: Nov 2005
Posts: 828
Member
Member
Offline
Joined: Nov 2005
Posts: 828
As shown in barster's link, often turning the I/O port off then on fixes many things. Power cycle the PBX if possible. Sometimes resetting terminal to default - if using RS422 port at 9600 then on Terminal access config (CTRL Setup) arrow to "Default All" press F10, arrow to "Save All" press F10. Next to try is move to different PBX RS422 port if available.

If none of these do it, you could try configuring terminal to RS232 and move to RS232 I/O port on PBX. This requires wire changes and config within terminal, but can be successful if RS422 port in terminal or PBX are bad.
Mike

#48644 12/03/06 03:29 PM
Joined: Jun 2002
Posts: 435
Member
Member
Offline
Joined: Jun 2002
Posts: 435
I can't even get into the terminal's setup screen......even when disconnected from the KSU, it does the same thing. I would expect that with no connection to the PBX htat I would just get a flashing cursor....but i don't even get that. Just the K in the lower rihgt corner, all three keyboard LED's lit up, and absolutely no response from the terminal when trying to go into the setup screen.

#48645 12/03/06 11:45 PM
Joined: Nov 2005
Posts: 828
Member
Member
Offline
Joined: Nov 2005
Posts: 828
If you can't get into the terminal setup screen I'd guess you're hosed...
Mike

#48646 12/04/06 05:38 AM
Joined: Jul 2006
Posts: 50
Member
Member
Offline
Joined: Jul 2006
Posts: 50
Turn the Monitor off. Hold the G key down while powering the monitor on again until you get the star pattern. This will reset the terminal to factory default. Then you should be able to get into the Monitor menu again by CTRL-ICM. Go to the F2 Menu and set the personality setting to Opt's Term.

#48647 12/04/06 08:44 AM
Joined: Jun 2002
Posts: 435
Member
Member
Offline
Joined: Jun 2002
Posts: 435
G key wokred. Thanks guys.

#48648 12/04/06 10:17 AM
Joined: Nov 2004
Posts: 1,582
Likes: 1
Moderator-ESI - Executone
*****
Moderator-ESI - Executone
*****
Joined: Nov 2004
Posts: 1,582
Likes: 1
Quote
Originally posted by codasco704:
G key wokred. Thanks guys.
"G Key ", I knew it was one of them!

Glad to know it worked


I can see the light at the end of the tunnel..

Retirement 2019 ( It has happened )

Moderated by  nonameyet, pvj 

Link Copied to Clipboard
Newest Topics
Nationals
by juno - 01/21/25 08:22 AM
Looking for Network eManager
by Rhys - 01/19/25 07:22 PM
DX 80 no trunks
by jsaad - 01/17/25 03:26 PM
Standard ICC faceplates VS. Decorex ICC plates
by RM SYSTEMS - 01/17/25 11:06 AM
Forum Statistics
Forums84
Topics94,465
Posts639,682
Members49,828
Most Online5,661
May 23rd, 2018
Newest Members
Yappalot, Rhys, Jstep223, AngelaTheSephira, Abdul Munna
49,828 Registered Users
Top Posters(30 Days)
Toner 7
dexman 2
Who's Online Now
3 members (nonameyet, justbill, Carl Navarro), 258 guests, and 65 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998 - 2025
Powered by UBB.threads™ PHP Forum Software 8.0.0