Executone IDS 432 reporting issue

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Executone IDS 432 reporting issue #48151 05/30/06 03:58 AM
Joined: May 2006 Posts: 12 Ontario, Canada b_j_m_f Member
b_j_m_f Member Joined: May 2006 Posts: 12 Ontario, Canada	We have an IDS 432 that we retrieve the ACD reports from using a serial port logger. Lately though we have been experiencing problems retrieving the reports. Within system programming we define Port 2 as Printer 1 .... we can manually trip a report and see it appear on the loggin window of the PC. Within a few hours though the IDS programming changes (ALL BY ITSELF!!!!) and Port 2 becomes Printer 0 (or undefined) ..... PLEASE HELP !!!!

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Re: Executone IDS 432 reporting issue #48152 05/30/06 04:12 AM
Joined: Apr 2002 Posts: 1,101 Springfield, Illinois JJ Member
JJ Member Joined: Apr 2002 Posts: 1,101 Springfield, Illinois	What software level? If all else fails, use a BFH.

Re: Executone IDS 432 reporting issue #48153 05/30/06 04:42 AM
Joined: May 2006 Posts: 12 Ontario, Canada b_j_m_f Member
b_j_m_f Member Joined: May 2006 Posts: 12 Ontario, Canada	THANKS! for your quick response Eclipse 2.5.1 is the software level.

Re: Executone IDS 432 reporting issue #48154 05/30/06 06:23 AM
Joined: Sep 2001 Posts: 2,355 Likes: 9 Canada pvj Moderator-Executone-Isoetec, Samsung
pvj Moderator-Executone-Isoetec, Samsung Joined: Sep 2001 Posts: 2,355 Likes: 9 Canada	Won't a serial port that's defined as a printer change back if it receives data?

Re: Executone IDS 432 reporting issue #48155 05/30/06 07:20 AM
Joined: Nov 2005 Posts: 828 Maryland mforrence Member
mforrence Member Joined: Nov 2005 Posts: 828 Maryland	Yes, a port that receives data will revert to printer 0 and/or turn SMDR off. If you're truly having trouble, you could try setting protocol to none and disconnecting the xmit (to IDS) lead. Mike

Re: Executone IDS 432 reporting issue #48156 05/30/06 08:12 AM
Joined: May 2006 Posts: 12 Ontario, Canada b_j_m_f Member
b_j_m_f Member Joined: May 2006 Posts: 12 Ontario, Canada	OK -- GREAT !!! Will try this ... am going back to site later this week. THANKS!! for your input. One thing though ... we have been using the same data collection software, and have not changed anys ettings or cabling ... why would this start to happen now ?

Re: Executone IDS 432 reporting issue #48157 05/30/06 10:42 AM
Joined: Nov 2005 Posts: 828 Maryland mforrence Member
mforrence Member Joined: Nov 2005 Posts: 828 Maryland	If truly nothing has changed, then it wouldn't. Usually something has changed; you just don't know it... If the collection software sends characters, especially ESC - it will reset I/O settings and begin a terminal session. Mike

Re: Executone IDS 432 reporting issue #48158 06/05/06 01:02 AM
Joined: Dec 2005 Posts: 134 richmond,va dodger Member
dodger Member Joined: Dec 2005 Posts: 134 richmond,va	try changing the printer # yo double digits- printer 11 12 etc. have had this fix this problem before.

Re: Executone IDS 432 reporting issue #48159 06/05/06 02:02 AM
Joined: May 2006 Posts: 12 Ontario, Canada b_j_m_f Member
b_j_m_f Member Joined: May 2006 Posts: 12 Ontario, Canada	OK -- have removed the SEND line from the RS-232 cable ... and STILL the phone system is reverting back to SMDR .... FRUSTRATING ... will nbow try a different printer number and let you know how that works!!!

Re: Executone IDS 432 reporting issue #48160 06/07/06 02:54 AM
Joined: May 2006 Posts: 12 Ontario, Canada b_j_m_f Member
b_j_m_f Member Joined: May 2006 Posts: 12 Ontario, Canada	OK ... this is getting tiring !!! Printer number has changed, still the same result, disconnected rs-232 send line, still the same result. Never before have I seen a more frustrating issue. Hoping someone has a brilliant idea, or that this is sooooo simple I am missing one critical step. Either the way ... word for the day is "HELP"!!!