Hi Anthonyh and everyone,
I got the viking DLE-200B a while ago, haven't use it yet - too busy for more than a year
Now I just bought the Ademco CIA modem (Ademco Group Compass) and the Ademco Compass software, trying to connect to my Vista-10SE alarm panel.
My PC connects the modem via a serial cable to the RS232 port in the back of the modem; and the modem connects to the wall phone jack with a phone line. This is exactly described in the spec sheet of the CIA modem. (I also tried to put the Viking unit between the modem and the wall jack, getting the same error.)
The communication was set to initiate from PC, First Time Commnication, Panel Phone # is my home phone/alarm line number.
The Error message said: Modem reported error [No Dialtone] Result code was 6.
I have checked the phone wall outlet has dial tones, and unplugged all phones with answer machine and fax.
Any clew may help. Thank you!