atcomsystems.ca/forum Forums VOIP Phones & IP PBX VoIP & Cloud Phones, Hosted PBX, General IP Phones Anyone using Ipitomy?

We are an IPitomy dealer and we have been having some problems with some of the IP550 sets. Buzzing on the handsets, if you play around with the mod connector it goes away. Changed handset and cord on one phone (my office phone) and the problem persists intermittently. Tech support is mum, anyone else having this issue?

Please read the forum rules for posting. No bashing of competitor products allowed.

We just completed the installation of an IPitomy IP 1200 with a bunch of analog extensions. We find that it takes a long time once a call is dialed from one of these extensions to connect to the other side. Tech support claims never to have heard of this. Anyone out there experience this?

Try dialing "#" at the end of the number.

Same problem here.

Tech support will almost always say " we have hundreds of systems out there working". Must something on your side.

Mod thanks for removing my post.

I am not a competitor. I am a Ipitomy dealer, Just not happy with their products and service.

Ipitomy is a pretty good product but they have alot of short comings example: they are not the phone system you would want to ever use for more then one company one one phone system. They are a solid system from what i have seen but need more enhancements.

Thanks for the info on dialing # on the call, I will try it. We just had to change out an IP550 that was in service for 2 weeks, dropped calls, disconnect from the network. I thought this phone was acting a little funky when we installed. Sure enough. I have been less than impressed with the IP550's. Every install we have with them there is an issue. The buzzing on the handsets continues to be a problem. Coming from a TDM world,(Vodavi) I am used to putting it in a walking away. I like the IPitomy product but there are little things that are somewhat annoying. Customers seem to have a little bit of more of a learning curve with it. I understand its a SIP system but we have it working with a T1 and its still a little funky. There is also an echo issue, I have it on my office system as well, comes and goes. I have pretty much decided that I will use this product for a specific application, would never lead with it. Its got some great stuff but, I need to feel more comfortable with the station equipment. Also, putting analog extensions (on the 1200) was a bit of an exercise. Its OK.

To all IPitomy guys: Having an issue with analog lines on an IP 1000 v2. Echo on the lines, usually a sign of the co's being too hot. Very limited adjustment on the IP 1000 sw. I am sure the CLEC is going to point to the pbx. How do you condition these co's before they hit the phone system? Thanks

Mike Sandman sells devices to accomplish line conditioning.