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Ask, an you shall receive! It's on the upgrade list. The plan for the DCM is to be THE display for call monitoring, especially for ACD applications.
Everything that happens on the PBX can and is trapped by the DCM application. We'll eventually have all of the agent and supervisor call requiremnts and statistics available in DCM.
One of the things that we can do as a smaller manufacturer is adapt quickly to dealer and customer needs. Last year we had alot of calls for ACD/Call Center applications, so that's what we've done.
Steve, you know first hand about the update of the "find-me follow-me" feature on the IP1000!
Phoneguy, I don't think that the Call Manager application works for remote workers at this time. I agree that it would be cool to have dss/blf of everyone on the system, however that a lot of extra status messages going back and forth over the wan. They might need an external server at some point to do the heavy lifting of call manager across all branch offices. That being said i still like the Call manager price point and functionality for a application that is written in .net and not java.. refreshes very nice and works much better than HUD or other applications i've tried in the past...
"If I can't fix it, I'll fix it so that no one else can"
Originally posted by phoneguy10: does anyone know if you can access the smart personal console remotely? Does not appear that you can, just wondering if I am missing something.
Yes, you can access the Smart Personal Console remotely. I just logged into our demo system from home.
On the Desktop Call Manager, it will work remotely but would require a VPN connection, which the remote phone does not require. Basically it would make it a local phone via te VPN.
do they have their own branded handsets? One of the major issues I hade with several other brands was that they used 3rd party handsets, then when they did a software upgrade he handsets would stop working. The pbx guys would say it's the handset adn the handset guys woud say it's the PBX, The customer would be screwed and I would catch all kinds of sh8.