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Joined: May 2010
Posts: 1
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Joined: May 2010
Posts: 1 |
Searching for a way to program inbound calls to forward to answering service, Customer wants to do this with 1 button.
Is this possible?
Ideas?
Thanks.
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Joined: Jan 2006
Posts: 2,266 Likes: 1
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Joined: Jan 2006
Posts: 2,266 Likes: 1 |
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Joined: Jan 2006
Posts: 2,266 Likes: 1
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Joined: Jan 2006
Posts: 2,266 Likes: 1 |
I have a site with a PRI that at night they wanted there calls to go to a answering service. I setup a info mailbox and recorded a greeting saying "please hold while your call is being transfered" in the mailbox's reroute day & night I set it to a outdial branch in the AA with the answering services number.
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Joined: Nov 2004
Posts: 1,582 Likes: 1
Moderator-ESI - Executone
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Moderator-ESI - Executone
Joined: Nov 2004
Posts: 1,582 Likes: 1 |
since when can you have a PRI on an S class? ( 56S )
I can see the light at the end of the tunnel..
Retirement 2019 ( It has happened )
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Joined: Jan 2006
Posts: 2,266 Likes: 1
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Joined: Jan 2006
Posts: 2,266 Likes: 1 |
Thats correct must be atleast a E-class, I over looked that in the post.
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Joined: Jan 2007
Posts: 1,217
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Joined: Jan 2007
Posts: 1,217 |
You can point the DID to an outdial branch in night mode. Done it before, worked well.
Aaron
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Joined: May 2005
Posts: 456
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Joined: May 2005
Posts: 456 |
Point the DID to the individual extension. Set up an info mailbox - say MB350 - with a "1 second of silence" greeting with Call forward busy/no answer destination as any outdial branch with the answering service phone number. Then program a key with 565 + VOICEMAIL + 350. That's the only way to do it with ONE key, independent of day or night service.
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