atcomsystems.ca/forum Forums TDM Business Telephone Systems Comdial Telephones & Systems "0" needs to be forwarded to Operator's Voicemail

When customers dial "0" to be sent to the operator's mailbox, nothing happens. How do I change "0" to be sent to ext 101??? It was originally setup correctly and has somehow lost this setting.

Two things will need to be known:

1) Which Comdial phone system do you have (there are dozens)?

2) Which voice mail system do you have?

We'll do our best to help, but without details, we would just be sending you in circles.

Sorry about that...

The Comdial system is a DX-80. Is the voicemail separate in that system? If so how do I determine the version?

Tx!

That system usually has a circuit board inside the system which provides the VM features. If you have a supervisors guide, you want to set the routing for routing box 800 and 801 to 0 = 101. If you don't know how to do this, I might be able to do it remotely if the passwords and mailbox numbers have not been changed. Send me an email or a PM if you need help. Also, there is a small fee for remote programming.

Thanks. Both of those are set to 0 = 101 now. When someone calls in it goes to ext 101. But "0" is still not going to ext 101 if it is dialed later in the call. e.g. after the caller does not reach who they want and then decides to get sent back to the operator. Any suggestions?

That's routing box 821 set 0 there to 101.
Mark

Thanks Mark. I'd tried that and still no go. When 0 is dialed it says please wait while I transfer your call to the operator, and it just sits there.

That doesn't sound right. If a caller hits 800, 801 or 821 which are the only default routing boxes, 0 = 101 has to work. Maybe there are other routing boxes. Can you connect with the installation software and view the programming?

Other options; in the class of service programming for the mailboxes, there is an option to set the "operator mailbox" by default all MB's are class 0 and the supervisor box is 7. Also the default "operator mailbox" is 888 - might be a good idea to see if this box has messages in it. If that's where the callers are terminating, you can forward that box to send it's messages to 101 when one is left there. If you have the software to program the voicemail system, you could view exactly where the call is going.
Mark

Thanks for the info. I checked mb 888 and there were 2 messages there. Both from Sept so maybe this has been going on for longer than I originally thought. I do have the software but am not that familiar with it. Is it very user friendly? I will not be in the office tomorrow, but I will check it out Thursday and try to figure out how what you are talking about. Again Mark, thanks so much for you help! By the way, routing box 821 was set to go to 888. Is that the norm?

Yes, that's the default operator mailbox, that was probably the trouble, if you change that to 101 then zero from any routing box will go to 101. 888 is used so the operator can have a personal MB in 101 and a "you have reached the operator MB" in 888, I usually set 888 to forward all messages to 101 if the customer wants to use both, if not I set all routing boxes to zero = 101.