atcomsystems.ca/forum Forums TDM Business Telephone Systems Comdial Telephones & Systems FX-II VPS external call transfer

T1 PRI with an fx-ii and VPS 12.0.4134. Can't get a call to transfer to a cell phone in the call transfer box I put !,,9,,phone number and I get a fast busy. Any ideas?

If this is someones MB, why not CFOS from the phone before it hits the MB?

They are remote employees that don't have an extension

Are you setting up the "Find Me Follow Me" feature?

No just putting the external transfer string in the call transfer section, Tried follow me as well does the same thing get a fast busy, CFOS from a station does work so I don't think it's a problem or feature on the pri.

Does this mean anything

4-17-2009 19:34:28.21 Evt 0x009( Dial Comp): L= 3, s=0x02( In Box ), d=0x0000, b=1099
4-17-2009 19:34:28.21 B-Evt 0x009( Dial Comp): B=1099, s=0x028(Complete xfer), d=0x0000
4-17-2009 19:34:28.21 curr xfer info box 1099: E!,,9,16105551212, mode 4, rings 5, pw 0, rec 0
4-17-2009 19:34:28.21 terminate ext 9999, box 1099
4-17-2009 19:34:28.23 Internal event 'Box hngup' sent on line 3 (Event code=0x105, event data = 0x044
4-17-2009 19:34:28.23 Box 1099 state changed from Complete xfer to Idle .
4-17-2009 19:34:28.23
4-17-2009 19:34:28.23 Evt 0x105( Box hngup): L= 3, s=0x02( In Box ), d=0x044B, b=9999
4-17-2009 19:34:28.23 Line 3 changed states from 2 (In Box ) to 5 (Stop )
4-17-2009 19:34:28.23 Internal event 'Line Stop' sent on line 3 (Event code=0x003, event data = 0xFAC
4-17-2009 19:34:28.23
4-17-2009 19:34:28.23 Evt 0x003( Line Stop): L= 3, s=0x05( Stop ), d=0xFACE, b=9999
4-17-2009 19:34:28.23 Line 3 changed states from 5 (Stop ) to 3 (Go Onhk)

Try the trace with Call Progress and watch it dial out, what do you see?

I've had issues with Interchange not being able to transfer because it needed a long hook flash and the Interchange never quite got it right.

Also just to verify, these are analog VM Ports right?

When forwarding out from a mailbox without an extension I've always gotten it work by changing the transfer to field to 9,,, and the number. A couple of times I've had to use 9& and the number.

Not pots line T1 PRI

This is the trace log for call progress, I talked to the carrier and they said they are not seeing the system grab another line in the IAD, Does line 1 mean Line 1 or port 1 on the voice mail?

4-20-2009 14:07:31.25 Line 1 dialing [!,#]
4-20-2009 14:08:19.90 Line 1 dialing [!,,9,,,,,,,,,,6105551212]
4-20-2009 14:08:48.12 Line 1 dialing [!,#]