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Joined: Sep 2008
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We have a client with a DX-80 and a 7271C V-mail
The client called to report the v-mail was down.
We were able to log in via key link and we got the following code on reboot. System error 6316 unknown event code (8192) received on channel 1 from DX80. Called tech support and they said the drivers need to be reloaded and suggested King since it is out of warranty. They have a 10 day turn around time. Is there any way I can get a copy of the drivers and load them myself?
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Joined: Oct 2001
Posts: 6,160
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Joined: Oct 2001
Posts: 6,160 |
a new flash card and reprogram the VM send me a PM - the handshake envelope at the top of my post.
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Joined: Feb 2007
Posts: 903
Retired Moderator
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Retired Moderator
Joined: Feb 2007
Posts: 903 |
That's pretty annoying tech support would say that since they have the flash card program on the CCC.
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Joined: Oct 2001
Posts: 6,160
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Joined: Oct 2001
Posts: 6,160 |
I don't think they have it on the ccc anymore. they stopped supporting that program some time ago, if it's still on there I haven't been able to find it.
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Joined: Feb 2007
Posts: 903
Retired Moderator
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Retired Moderator
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I don't think they have it on the ccc anymore. they stopped supporting that program some time ago, if it's still on there I haven't been able to find it. CCC > Software Download > DX-80 > ---
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Joined: Oct 2001
Posts: 6,160
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Those are the upgrade files but it doesn't include the utility required to load them on a flash card is the way I understand it.
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Joined: Jun 2004
Posts: 4,552
Moderator-Comdial, ESI, Voicemail, Cisco
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Moderator-Comdial, ESI, Voicemail, Cisco
Joined: Jun 2004
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Joined: Feb 2007
Posts: 903
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Mark, I stand corrected. It's the same file name but rather than the executable for imaging a flash card, it's now just a self extracting zip file.
I'm glad I saved 8510 and 8511b.
I'll bet the repair houses complained about losing the easy money formatting CF cards and charging $$$$.
--Bill.
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Joined: Oct 2001
Posts: 6,160
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That might be. They told me it was because some flash cards didn't work with the system and people were calling tech support and using up their time.
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Joined: Feb 2007
Posts: 903
Retired Moderator
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Retired Moderator
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Actually Mark, that makes sense. I found a number of CF cards that didn't work.
I guess I need to put up my tin foil hat. LOL
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