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Joined: Jun 2008
Posts: 43
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Joined: Jun 2008
Posts: 43 |
Originally posted by 5years&counting:
There's usually only certain instances that will cause a line to follow a station's forwarding. If I remember right, one has to do with a line being set as the Prime for only one station (someone please correct me if I'm wrong on this one). Another has to do with a station's forwarding being set to Forward All.
The only downside to using the Hunt Group is that it will not present the call to a busy station. If all stations are busy, you won't know someone is at the door. One way around this, as long as you keep it in mind when programming, is to be sure to program one or more "common area" phones, to help increase the odds of there being an idle phone at all times, so you will hear the ringing.
Justin A busy extension will recieve a second call if it has a group intercom to accept it. [Edited to move response outside of quoted/bold post reference, to make the response a little easier to see. Justin]
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Joined: Jun 2004
Posts: 4,552
Moderator-Comdial, ESI, Voicemail, Cisco
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Moderator-Comdial, ESI, Voicemail, Cisco
Joined: Jun 2004
Posts: 4,552 |
I don't believe that is correct. When using STATION HUNT GROUPS, I don't believe you will receive a call from the hunt group at your station if you are on the phone. There is a setting to allow you to receive a call if you've placed a call on hold or park (those instances can be considered as idle, with this specific setting).
Justin
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Joined: Oct 2007
Posts: 75
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OP
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Joined: Oct 2007
Posts: 75 |
I think we have a cross between two different settings here and in essence you are both correct in each setting. When using group intercoms, you can take a second call while on the phone if you have multiple group intercom numbers assigned at the station, but if you are assigned to a hunt group, the call will route past you if you are in a busy condition and hunt to other availble stations. Group intercoms will follow the forwarding settings from the assigned ringing station for the lines set to ring there, and the hunt groups should follow the attributes set up in the Station Hunting program for overflow, vm, etc.
Thank you guys for all your input.
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