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Joined: Mar 2006
Posts: 328
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Hi everyone, I haven't been on a phone service call in over a month, but today a customer asked me the following:
"Can we have a person call in and dial an extension that forwards to a user's cell phone? But we don't want to buy another phone, and the existing phones should not be doing any of the forwarding. We need those to work as normal."
I have never thought about this exactly. Won't the voicemail 'fail' to blind transfer to a port if a real phone is not plugged in at that port? Even if I set that 'phantom' port to do an ECN to some cellphone? I just wanted to know before I give them a 100% sure answer. They just don't want to buy a DET just to perform a dedicated ECF. Also, I think I've read threads about people having problems with a call timer /length when doing an ECF. Is there anything of importance to review in programming? I'll search previous threads to see if I'm just imagining things.
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Joined: Mar 2001
Posts: 3,268
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There has been quite a few threads on this topic--and I think they all boil down to this:
You have to 1. set call forwarding on that phone (either manually --with a code) or you program a button to do the ECF.
OR
2. You have a certain phone (either existing or you have to buy another one--get a refurbed one) programmed with ECF on it--going to the cell phone or whatever.
I usually tell my customers this: If you ask the same question to people with other phone systems---you get the answer that the phone system just doesn't do it--or it doesn't do it well, or it only does it sometimes or....you get the idea.
The DX-80 does this very well. But you have to have the person put it on and take it off---or get another phone.
I have done this 4 or 5 times--and it works good. I don't remember doing anything special with timing--just do what it says in the manual.
I think the timing issue has to do with ECFing to a phone that isn't answered or doesn't have a VM or an answering machine on it. Good Luck.
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Joined: May 2005
Posts: 73
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hacky I have a customer with a dx-120 and a flash 4 v.m. this customer has a location in two different towns one location has a person on call 24/7 if they call in and go to the emergency mailbox in town one the mailbox makes a blind transfer to the 800 number in town two works great have not had any problems you are limited to a time in the call handeling/timing
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Joined: Nov 2006
Posts: 39
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the voice mailbox can do a 3 way call or a hookflash transfer without a det you would need centrex transfer/hookflash transfer from the phone company or you would have to do it as a 3 way call
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Joined: Jun 2004
Posts: 4,552
Moderator-Comdial, ESI, Voicemail, Cisco
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Moderator-Comdial, ESI, Voicemail, Cisco
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Just keep in mind that if you are using PRI, obviously Centrex transfers will not work, and for some reason, neither will 3-way calling. That leaves you with ECF as the only option. If dial tone is "copper", and if you don't need the transfer to occur for internal calls, I would let the voicemail do the "heavy lifting" via a Centrex transfer. Between that and the 3-way option (or ECF, for that matter), the Centrex transfer is the best option because there is no audio loss, and you don't tie up two lines.
Justin
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Joined: Mar 2006
Posts: 328
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Thanks for the quick responses guys, the dial-tone is definitely delivered via copper. I was poking around in my Key Voice manual to see where I would initiate a transfer such as hookflash or 3-way. I have previously only set up pager/cellphone notifications, but never an external transfer at this point. So in reality I could add a (regular?) mailbox that doesn't have a physical extension, and tell it to perform an external blind transfer?
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Joined: Jun 2004
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Moderator-Comdial, ESI, Voicemail, Cisco
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Moderator-Comdial, ESI, Voicemail, Cisco
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sts pft
by davetel - 01/14/25 01:31 PM
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sts pft
by davetel - 01/11/25 06:42 PM
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