|
Joined: Feb 2005
Posts: 1,018
Member
|
Member
Joined: Feb 2005
Posts: 1,018 |
Here is a strange one. We had an FXII in place and one day my technician added a call group and a single extension. After making this change, no one could call out. We have PRI and dialing 9 and number got dead air. We took out all of the programming we did for the call group and everything went back to work. We thought we had a corrupt database so we rebuilt it from scratch. Everything was fine for a while. We even upgraded the system to MP5000. I get a call today and teh customer was adding a couple of extensions. After adding the extensions, he gets calls from users who can't call out. He tries and get's dead air when calling. He takes out the programming and he's OK again. Has anyone seen this?
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
Joined: Nov 2004
Posts: 524
Member
|
Member
Joined: Nov 2004
Posts: 524 |
Haven't seen this. Do you have a system in your lab that you can run the database on?
ElectSys Tech LLCHosted Phone Systems Solutions Provider Allworx, Sangoma, FreePBX Telephone & computer systems in the Jefferson City, Columbia MO area.
|
|
|
|
Joined: Jun 2004
Posts: 4,552
Moderator-Comdial, ESI, Voicemail, Cisco
|
Moderator-Comdial, ESI, Voicemail, Cisco
Joined: Jun 2004
Posts: 4,552 |
So it happened on both the FXII (CPUII) and MP5000 (CPUIII)?
|
|
|
|
Joined: Feb 2005
Posts: 1,018
Member
|
Member
Joined: Feb 2005
Posts: 1,018 |
That is correct. With new CUP (MP5000) and new services board we have the same problem again. We've done programming on the new system over the past week or so with no problem. It always seems to be when we add a new extension. Since we have rebuilt the database, I don't think it is a database corruption issue.
|
|
|
|
Joined: Jun 2004
Posts: 4,552
Moderator-Comdial, ESI, Voicemail, Cisco
|
Moderator-Comdial, ESI, Voicemail, Cisco
Joined: Jun 2004
Posts: 4,552 |
Any word on this from Comdial?
|
|
|
|
Joined: Feb 2005
Posts: 1,018
Member
|
Member
Joined: Feb 2005
Posts: 1,018 |
|
|
|
|
Joined: Feb 2005
Posts: 1,018
Member
|
Member
Joined: Feb 2005
Posts: 1,018 |
OK: We found the problem. The dial codes were comehow corrupt. They looked OK but once my technician did a default of the dial codes the problem cleared up.
|
|
|
|
Joined: Oct 2001
Posts: 6,160
Member
|
Member
Joined: Oct 2001
Posts: 6,160 |
It's another undocumented feature. ![laugh laugh](/forum/images/graemlins/default/laugh.gif)
|
|
|
|
Joined: Jan 2005
Posts: 395
Member
|
Member
Joined: Jan 2005
Posts: 395 |
Originally posted by MARK3906: OK: We found the problem. The dial codes were comehow corrupt. They looked OK but once my technician did a default of the dial codes the problem cleared up. OK Mark please explain what you are referring too as "Dial Codes" If you are talking about Toll Restriction Entries, there are TAB's and SAB's all the way back to DXP and DXP Plus switches concerning this scenario. Do you still have a copy of the database archive that was the original culprit you can e-mail to me?? :read:
|
|
|
|
Joined: Feb 2005
Posts: 1,018
Member
|
Member
Joined: Feb 2005
Posts: 1,018 |
I'll ask Jeremy if he still has it and I'll send it to you. Thanks for the tape. I havn't looked at it yet. I'm afraid it might be another PH training video.
|
|
|
|
OS 7030
by Bushmills - 09/03/24 12:42 PM
|
|
|
|
Forums84
Topics94,387
Posts639,267
Members49,800
|
Most Online5,661 May 23rd, 2018
|
|
1 members (justbill),
218
guests, and
145
robots. |
Key:
Admin,
Global Mod,
Mod
|
|
|
|