atcomsystems.ca/forum Forums Other TDM Phone Systems VoiceMail Systems and Programming "Out of Service" error on Key Voice mail box

Have you heard the prompt yourself? Is it really saying exactly "...temporarily out of service"?

And you're sure it's version 8.5, (which has a DOS interface)?

Sorry to ask stupid questions. Something just doesn't sound right.

The only time I've heard that on a DOS machine is when the box is open doing admin work on it. Makes me think what else would cause that. I agree with 5Y&C..you sure that is the exact statement? I can set one up in the shop and beat it to death with every possible scenario but I'd like to make sure what we are chasing.

Yes..it is a DOS 8.5 with Rhetorex. Funny thing, acording to Key Voice, they think the key number belongs to a windows machine. But the DOS is working fine. I know the keys are interchangeable, so it shouldn't matter, right?

I have heard the message myself, it does say "that box is temporarily out of service." You can even leave a message in the box. The only way to "unlock" it is to go into the supervisors menu, mailbox admin, and choose option 5.

Very strange. Why not...

Try putting

Mailbox Suspension Timer = 1

in the vm.cfg file. If it doesn't like it, VM just won't start, and it will tell you it doesn't like that line.

Does the key start with 213? That would be a windows key. I had that happen once and the system would run for a short time. Your key should be a 212 serial number.

Okay..I will check the key number. So the key can mess it up? That is strange.

Well...it is a 212# key. They had a couple more boxes do this. The receptionist seems to think they may be entering a # sign after there mailbox number and password, because that is what they used to do. I can't see where the pound sign would lock them out, but who knows. Any ideas?

Did you try that VM.CFG entry?

Okay...I tried the vm.cfg entry. That didn't work. Contacted tech support. They said the mailbox suspension feature wasn't even supposed to be on the DOS version, but it is there!! They claim someone is in the supervisors mailbox and suspending mailboxes, but that isn't really possible. So I am going to monitor it and see if it is the same mailboxes or what. Maybe it is some type of user error that is forcing the lockout. I have never had this issue before, but this is also the only voice mail where I have disabled the auto login feaure and everyone has to put in their mailbox number when they log in. Maybe it doesn't like that entry in the trans.txt field.

Any luck in tracking this one? I'm wondering if you can just turn on some monitors, steady trace, etc., and then do some investigative work to see if someone is inadvertently doing it.

I can't think what the "no auto log-in" would have to do with it, or if it's just coincidence.

I went back through this thread but couldn't find it. What phone system is this behind (to give me an idea of what the trans.txt file looks like)?