atcomsystems.ca/forum Forums Other TDM Phone Systems VoiceMail Systems and Programming "Out of Service" error on Key Voice mail box

I just installed a new KeyVoice for a customer last week. They had an older Audix system. Everything works find except that it seems the users are locking themselves out of mailboxes. It has happened several times. Obviously, the users say they are doing nothing wrong. I don't know if they are hitting a certain keystroke or what. But some of them have gotten "I am sorry, that mail box is temporarily out of service". This happens when they try to log in, and after they have entered their password. Funny thing is, I can call the box and leave a message.

Anyone have any ideas on this one? I have never heard this error message in all my years of working on KeyVoice.

If you input the wrong password. I believe it is three times the new Key Voice voicemails will lock out the user. This is intended to prevent hackers from getting into boxes.

What release is it? There is a command in the system to defeat security lock out. It is system rev dependant. Telcom is right..3 wrong passwords and it locks you out of your box.

It is a release 8.5. How do I defeat the security lock out? How can I simply reset the mailbox?

I didn't think the 8.5 version had that feature. I thought it was only on some of the later Windows versions. Someone can correct me if I'm wrong, and then I will have learned something new.

Justin is correct..only the Windows versions had it.

I found a restore feature under the supervisor menu. It brought it back to normal. They must be hitting a wrong combination to lock themselves out.

Is it happening often, or did it just happen the one time?

There is a suspend option in the supervisor box. Any chance someone could have been in one of the 2 boxes that's normally setup with supervisor C.O.S., and maybe accidentally selected the suspend option for a mailbox? That just seems odd that a box would become suspended on its own, since the password lock-out doesn't apply to 8.5.

The system has been in about two weeks. It has happened at least 3 times to different users. They say they are logging in correctly, but I think they might be trying to put a pound sign in after there extension number. The only thing I did different on this system is to prompt all callers to enter their extension numbers, regardless of the phone they are calling from. They wanted to auto login feature removed.

I can't figure out why people would be getting this. another two mailboxes got the "temporarily out of service" message. any ideas why this is happening.