Gee it's funny because I first started my quest for the update patch by calling the toll free number for customer service from the
www.NEC.com website. I explained my situation and informed them of my dealings with NECBNS and their answer was to call them again because I don't have a NEC Tech number. So if the people I was speaking to at at
www.NEC.com are not "The NEC" then who are they?
I then called the support toll free number from
www.aimworx.com to explain my situation and ask them for the patch. Their answer... "You have to call NECBNS for assistance".
Correct me if I'm wrong but if I bought three versions of AIMWORX wouldn't you think Support at
www.AIMWORX.com would provide me with the small bug correcting patch I'm asking for.
Sounds to me like some people here believe NEC can do no wrong; therefore I should just shut up and take it like a man... NO!!!
We own nine 2000IVS, 700+ Dterm series E telephones, one NEC AD40 VM, three different versions of AIMWorX and you want to tell me I'm not entitled to a little assistance with obtaining a 3Meg patch?
So is the company line here "NEC only makes all the equipment you purchased, it doesn't have to support it?"
Look I like the product don't get me wrong however, I bought it, I own it, why then can't I have access to things such as a software patch to fix the bugs in the product they sold me?