atcomsystems.ca/forum Forums Other TDM Phone Systems Other Telephones & Systems Looking for a 1st phone system for my parent's small biz

Hi Everyone, sorry for not getting back so quick.

After calling a few places in the phone book, and only one called back, we ended up going with them!

They installed a Tadiran Telecom system, with 6 extensions each with voicemail, an auto attendant (we had an employee with a good voice do the recordings) and a music on hold feature.
The system was very easy to use, and even has voice guided menues for any feature.
The phones have many buttons for one touch dials, as well as the status of other extensions and trunk linkes.

We had Cox Communications install 2 additional voice lines which are trunked together. So now we have 3 incoming voice lines.
Only problem is Cox tells me that since these lines are seperate lines there is no way to have the caller ID information come up as the main phone number when making outside calls.

So if we call someone and aren't using the main line it displays a different number, and it's a different exchange too because the old line was bought originally with verizon and ported to cox.

To get around this we had Caller ID block put on all outgoing numbers except the main one.

We did a 3 year lease for about 100 a month with a dollar buyout.

This was the best decision I ever came up with, originally everyone was against the idea, but now we have people being routed properly and leaving voice mails for their desired caller as opposed to paper slips written by whom ever answered the phone. And a recording is available for callers just wishing to know store directions and hours, so they press 1 from the AA and never have to speak to anyone!

AHH, i love it!

any q's let me know.

- Andy

Now that i went back and read some more of the posts i'll make one response.

This was a little over my budget (just over 3k installed) but since they offered a very lease deal it made sense.

The reason i didn't go with talk switch is that it's not supported by a dealer in my area (that i knew of anyway) and i thought if for not that much more i could go with a true system that was upgradeable i would do that.

I'm sure talkswitch makessense for many people in the situation I am, but since i can't always be on-call to support it i liked the piece of mind of a turn-key install, and support when needed, as well as future proofing.

Thanks for all the posts generated by the post.

- Andy

Thanks for updating everyone, Andy! Glad you were able to get a system.

Now that's what I call a success story. Thanks Andy for letting us know the outcome. I am very glad to hear that it went well and everyone is happy.