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Joined: Jan 2006
Posts: 229
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Does anyone out there have the correct leave settings for the 4896, the manual is not correct [0]+[tran]+[7] can't be correct. If a phone is set for FWD bsy no ans (9) 440 the transfered caller hears " enter your password " Derrick the manual tip got it working, just not they way it should. Any thoughts Thanks Dennis
Definition of an I.T. expert: A Person with the telephone number of the Person with the answer.
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Retired Moderator
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Retired Moderator
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What action is set under the Dispatch menu key 7? It should be request mailbox. Also under the LEAVE table don't use the star key.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
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Joined: Jan 2005
Posts: 15,382 Likes: 13
Moderator-Vertical, Vodavi, 1A2, Outside Wire
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Moderator-Vertical, Vodavi, 1A2, Outside Wire
Joined: Jan 2005
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It sounds as if you haven't programmed the voice mail to use the digit 7 as the 'prompt for mailbox' option.
Wow, I've always used the * key for mailbox access instead of the default of 7 and have never had any problems. It just seems so much more natural to use * plus the mailbox number, then * plus the password when calling in from outside.
Besides, I hate to waste a valid menu option digit for such a function. Auto attendant callers always expect to dial a numerical entry for a menu option in my opinion.
I've never had any problems with using *. Is there something that you aren't telling us, Derrick? :confused:
Ed Vaughn, MBSWWYPBX
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Joined: Jan 2008
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Retired Moderator
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Retired Moderator
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The star key is used for the retrieve message table, not the leave message table.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
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Joined: Jan 2006
Posts: 229
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Ed, Derrick
Thank you for the responses, this system (4896) lost power and memory, the dispatch's batteries were good so it did'nt loose memory. So I was thinking the problem was in the 4896. I will check the program on the dispatch as soon as I dig out my old toshiba satelite lap top. Every thing else on the dispatch works, so I'm not sure that I will find the problem there. I think, looking back 16 years, when Vodavi printed the manuals the configuration for the 4896 was wrong. I believe the problem was resolved by calling Vodavi tech support and they faxed me an updated tech fact sheet with corrections.( wish I could find it ).
Definition of an I.T. expert: A Person with the telephone number of the Person with the answer.
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Retired Moderator
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Retired Moderator
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The analong Dispatch and the old avp used the same 4896 integration programming. I think the 4896 documentation is correct. The Dispatch documentation version 1a leaves a step out.
You have to program the leave messege index table. flash 65 button 10
You have to program the retrieve message index table-button 11
And you have to program the outpulsing digit tables that the first two steps point to-button 12
Email sent as well.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
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Joined: Feb 2009
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Moderator-Vodavi, Vertical, XBlue
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Moderator-Vodavi, Vertical, XBlue
Joined: Feb 2009
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I've always used the * key for mailbox access I use this too. I tell users with earlier phones that the instructions are printed right on the phone. When you hear main company greeting, just press "Star Plus" the extension. STARPLUS!
- Dave S. -
You can never appease your ideologue opponents.
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Joined: Jan 2006
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Derrick I will go back and check that, thank you, I was there today and checked the configuration on the dispatch. It was set for 4896. Ed 7 is set for "mailbox".
Definition of an I.T. expert: A Person with the telephone number of the Person with the answer.
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Joined: Jan 2006
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Just an update. Went into programing on the 4896 and defaulted all VM settings, reprogram acording to Dispatch Manual pages 200-21 - 200-23
all is good now.
Definition of an I.T. expert: A Person with the telephone number of the Person with the answer.
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Thanks all who responded!
Definition of an I.T. expert: A Person with the telephone number of the Person with the answer.
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