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Joined: Mar 2001
Posts: 3,268
Member
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Member
Joined: Mar 2001
Posts: 3,268 |
"The night mode feature worked prior to the move. Would powering the Dispatch down affect the night move feature? Shouldn't the time setting for the night greeting stay in memory?"
The DHS is at least a 15 year old system. We have one left in our customer database, the rest were replaced mostly due to memory battery failure.
Are you sure that your DHS hasn't defaulted?? I wonder, also about the memory of the Dispatch.
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Joined: Jul 2004
Posts: 345
Member
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Member
Joined: Jul 2004
Posts: 345 |
Just got off the phone with him the problem currently is that the Dispatch is not recognizing any DTMF digits when dialed which is why he is getting the messages. The integration is all programmed correctly on the DHS he can hear all digits dialed on the S/L ports with his test set but the VM is ignoring all dialed digits. Had him change his Voice Lines to unused menu with the same results. He is set for DHS integration.
Scott
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Joined: Feb 2009
Posts: 3,136
Moderator-Vodavi, Vertical, XBlue
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Moderator-Vodavi, Vertical, XBlue
Joined: Feb 2009
Posts: 3,136 |
Eliminate the DHS from the equation. Connect a CO line direct to one of the Dispatch ports. Call the line and when the Dispatch answers, try to navigate then. If you still can't, you have a bad Dispatch. If you can, you may have a bad SLA adapter.
- Dave S. -
You can never appease your ideologue opponents.
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Joined: Aug 2003
Posts: 5,154 Likes: 3
Moderator-Vertical, Vodavi
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Moderator-Vertical, Vodavi
Joined: Aug 2003
Posts: 5,154 Likes: 3 |
You can also plug a CO line directly into the Dispatch and see if DTMF is recognized.
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