atcomsystems.ca/forum Forums TDM Business Telephone Systems Vodavi Telephones & Systems Vodavi XTS has dead DSS station

Our operator has a phone with two DSS consoles attached. We were moving our operator when my tech plugged a phone into the ext. where the first DSS was supposed to be. After that I cannot get that DSS to come back on. What I'm guessing has happened is that in the system that extension (ext 140) is now a regular phone extension instead of a DSS extension. How do I go about changing that back so I can use the DSS again?

Thanks in advance for any help you can offier. It will be greatly appreciated.

-Matt

You are correct. The system defaulted that port back to a phone instead of a DSS console. You need to go into station programming and on page B, button 1 for that extension port, program it as a 1+the paired telephone extension number.

I might also add that you should activate the station lock feature to prevent this from happening again under system features 06, button 8.

I was reading the programming manual for doing this and I wasn't clear if I had to program the extension for her phone or for her DSS station. Her ext is 1251, the DSS station is 1140. What do I type in exactly (if you don't mind a little hand holding here)? I would greatly appreciate it.

2 + 1251 when programming the station type for X1140. You will then need to program the individual buttons through station programming however you see fit if they don't match the original layout. This default button layout will cover the first 48 stations on the system, regardless of extension numbers.

So does the 2 in the "2 + 1251" mean MAP 2?

Yes that is what the 2 refers to.

Ok, my directions under "Station ID for DSS/BLF Console with Map" say:

1. Press the STATION ID flexible button (FLASH 50, Page B, Button #1)
How do I get to page B?

2. Dial [1-5] on the dial pad to identify the DSS map number.
ok, I got this part I need map #2

3. Enter a valid station number tow hich the DSS/BLF Console is associated.
So, this is the ext of the operator's phone, correct?

4 Press HOLD to save the entry. A confirmation tone sounds and the display updates.

Where in all of this does it know I am working with ext 1140?

Ummm, look at your step 3.

"3. Enter a valid station number tow hich the DSS/BLF Console is associated."

Ok, that is where I am confused. The DSS station is attached to ext 1140, her phone is ext 1251. In step three do I enter 1251 or do I enter 1140?

And when I say "The DSS station is attached to ext 1140" I mean that DSS box actually hooks into port 1140 on the phone system. Not that it is associated with ext 1140, it IS ext 1140.