Originally posted by Carlos#1:
Do you have any PhDN's (phantom DN's) on the handset that are call forwarded?
No.
Originally posted by Carlos#1:
To clear the 416 - 222V dial 222 77 to see if this clears the MW message.
All it does is call extension 222 (different location).
Originally posted by phonemeister:
Are you saying that the DND button toggles on and off the call forward external?
This is the intended behavior as sometimes, outside sales do come in the office and need a phone to work with. Technically speaking, the call forward is always enabled, however when DND is on, it doesn't ring at all on the office phone.
Originally posted by Carlos#1:
sounds like he has a System Call Forward template that diverts only in DND mode to an external destination (cell number) or a speed dial number with the cell number stored in it.
This is, as stated above, the intended effect. However I think someone played with the extension (read station) locally and enabled some kind of call forward to extension 222.
I spoke to someone close by the phone this morning, apparently there is a message waiting (Message light blinking) but when pushed, it calls extension 222 (again).
I had the user use the #6051 command again, now the + sign is gone, but the rest of the display is still the same.
