atcomsystems.ca/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems Phantom 911 calls- Angry cops

It does seem that way. But I can clip onto each analog port and dial "9" and I get a busy signal. If the VM is the culprit, it would have to first figure out how to bypass my line access restriction, and then bypass my toll restriction on 911 callouts. Also, I swapped out the first Flash unit just to see what happened with a fresh unit, and the problem persisted. It seems that the problem only happens during the day when they are in the office. At night, they plug the VM back in and it works fine with no issues. Then, they get a string of 911 calls during the day when the office is busy. Could it be the Cbeyond router?

Put in a TSIU card and hook it to a printer. If the Toshiba is calling out, there will be a call record.

Here is the latest- After replacing the VM and restricting all outgoing calls failed to stop the problem, I decided to default the DK40 and start over from scratch. I know, a long shot. I got that done on Monday, did some tweaking today and left. This afternoon, the police came by again.

Cbeyond refuses to swap out their router, claiming it is impossible for their equipment to be causing the problem. Yet, the problem started the very day they installed their router. True, I also upgraded an existing VM that day, but even so, all my equipment has been swapped out or programmed from scratch.

I am out of ideas.

You restricted outgoing from the vm or from all phones? The last time I ran across anything like this it was a rogue employee who hated their job...just a thought. The way we tracked it down was to put in a tty connected to the smdr output and that pretty much nailed it.

[Cbeyond refuses to swap out their router, claiming it is impossible for their equipment to be causing the problem. Yet, the problem started the very day they installed their router.]

That's a very big red flag

Seems to me by reading this thread you have done everything but swap it out. My other thought was the same as the above comment about a worker doing it sense it only happens during the day, hooking up for call record would prove where it's coming from.

Everyone is in agreement - as THE Bunnie said previously, install a TSIU PCB in the base cabinet and connect to either a serial printer or an old PC using hyperterminal. The Toshiba DK40 will send a call record out the SMDR port for all calls originated through the KSU. I may have a spare if you don't have one.

Thanks for the suggestions. Today we finally got Cbeyond to swap out the router. I will know tomorrow if it took care of the issue, and I will let you all know. And yes, I restricted all 911 calls from any phone and it still happened. No rouge employee to blame here. In all the hundreds of Toshiba installs I have done, I have never heard of a system or VM outdialing on it's own, much less through a wall of restrictions. I really hope the router fixes it. If not, the TSIU will be next.

Well, no luck. The police showed up again today. The customer said that when she unplugs the VM, the problem stops. I think I am going to install another brand VM and try that. I've tried two Stratagy Flashes, and it didn't help.

OK, assuming for the moment that the culprit IS the strategy Flash, did you default and install the programming in the second Flash from scratch, OR did you load a copy or even part of a copy from the first flash?

AND, is there ANYTHING else connected to the flash, through a network connection, modem, whatever?

I installed the new Flash unit from scratch to avoid contamination, and there is nothing else connected to the unit. I tested each analog port and got a busy when I dialed 9 for an outside line. I know, it seems impossible, but it still happens. I will know more after I try putting in an Aleen VME unit. I will keep everyone posted who has offered help here. Thanks for your suggestions.