atcomsystems.ca/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems Phantom 911 calls- Angry cops

There are some similar posts on cordless phones and the dialing of 911. In those posts, it was discussed that sometimes a noisy cable pair will cause the CO to default and cause a call to go to 911. Is the cross-connect securly connected from Cbyond to your CO port or could the Toshiba CO port be ptting noise on the line when idle? Of course, this would suggest that the calls could occur any time of day or night.

Dave, that sounds very logical.We had a CTX100 that phantom dialed on digital ports, because of RF interference. If that's the case, it shouldn't matter if the vm system is in or not... unless it is the source of interference.

Did the dispatcher at least give you the Caller ID information? Some lines have individual caller id instead of a Site Id..

I installed the Aleen unit, and within 10 minutes the cops called again. I just pulled it out ans reinstalled the Flash since that obviously made no difference. Then I went to program *45 and set up 911 as a restricted digit code, and went to each phone and made sure 911 got a busy, which it did. It was Friday afternoon, so I will have to wait until Monday when they go back online to see if that worked. Interesting tidbit- the last 911 dispatcher said she could hear background chattering, as if a phone had called 911 itself and broadcast normal office talk, with no real caller on the line. Also, they only get 911 calls on the day greeting (991, greeting 1) and not the night message (greeting 2). I will let everyone know what happens Monday. Oh, the caller ID info from 911 was from any of their numbers, not a specific one.

Why do you not install a SMDR and get a report?

As annoyed as the cops are, I would think it would be reasonable that you take my former and current suggestion.

You are spending a lot of time there and annoying the police and just so you can't bother to put in a SMDR card?

Today I swapped out the DK40 for a DK280. I will know tomorrow if it solves the problem.

I have had this problem. It was on 2 digit systems. Calls going to any station 10 -19 would dial 911 when the follow on ID code of 91 was used and a CO caller would hang up just while the call was being transferred back to VM on NA condition. I changed the "leave message" code to 93 and programmed #656 to 93 and had no more problems.

Now you tell me. That sounds like a plausible explanation. But wouldn't that be a common problem on all DK40s that use the 91 ID code? What unique circumstance do you think triggered the issue on your system, but not on others?

No 911 calls today. I did change all the 3 digit extensions to two digit, so they could keep their same numbers, so I wonder if the same issue would apply here? I'm not sure whether to burn the old DK40 or just default it and use it somewhere else.

Common on DK16, DK16e, DK40, & Dk40i when you are using 2 digit station numbers. The only other contributing factor I could think of is the disconnect signal (or lack of) from the CO.

Where do you change the "leave message" code to 93?