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Joined: Jun 2005
Posts: 139
Member
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Member
Joined: Jun 2005
Posts: 139 |
I just installed an amds on my customers 670 and need to set up emanager to dial up remotely and when i select use dial up on the select customer screen i keep getting an error "system could not find the phone book entry for this connection" any help would be much appreciated. i dont have my cd with the install manual so i need some help. thanx in advance .
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Joined: Dec 2007
Posts: 2,033
Moderator-Toshiba
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Moderator-Toshiba
Joined: Dec 2007
Posts: 2,033 |
from FYI article 1865 :
"Verify the dial-up connection (RemoteCTX1) is created and named correctly.
If the dial-up connection, RemoteCTX1, is created under Network and Dial-Up Connections and you continue to get this error, delete and recreate."
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I've also had to uninstall - re-install eMnager in the early versions to rid that.
What version are you using?
- Tony Ohio Data LLC Phone systems, data networks, firewalls and servers in Central Ohio. Some people aren't used to an environment where excellence is expected.
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Joined: Jun 2005
Posts: 139
Member
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Member
Joined: Jun 2005
Posts: 139 |
im using 5.1. your remedy cleared my problem thanx so much for your help. do you know if theres a way to get transfered into the amds or do you have to have a line directly answered by the amds? again thanx for any info.
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Joined: Dec 2006
Posts: 810
Member
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Member
Joined: Dec 2006
Posts: 810 |
the AMDS answers on x-#19 (yes, the # is part of the number)
Pat Austin Teleco Inc. Product Manager/Sales Engineer Adtran ATSP TCTE/CTP Certified Teleco Homepage
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Joined: Sep 2004
Posts: 2,017
Former Moderator-Toshiba, Request an Installer
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Former Moderator-Toshiba, Request an Installer
Joined: Sep 2004
Posts: 2,017 |
Another way is to set up a mailbox to Blind transfer to #19H. Then call the auto attnd and dial MB number.
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Joined: Jun 2005
Posts: 139
Member
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Member
Joined: Jun 2005
Posts: 139 |
thanx voyager i'll give that a try.
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Joined: Jun 2001
Posts: 10,631
RIP Admin-Founder
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RIP Admin-Founder
Joined: Jun 2001
Posts: 10,631 |
pgh I'm getting bounced emails from [email protected] that a good email address?
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