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Joined: Mar 2008
Posts: 2
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Joined: Mar 2008
Posts: 2 |
Hello,
We have a DK280 phone system, and a direct phone # that when dialed you can just enter in the persons extension, so you won't need to go thru the front desk.
The problem is some of them actually rings and the other one goes straight to voicemail.
I would like it to ring a few times then goto voicemail.
How do I fix this??
please help,
Thanks!!
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Joined: Feb 2007
Posts: 323
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Member
Joined: Feb 2007
Posts: 323 |
turn of dnd in the users mailboxes
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Joined: Jan 2006
Posts: 2,266 Likes: 1
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Joined: Jan 2006
Posts: 2,266 Likes: 1 |
are you talking about outside lines needing to ring , or when the voicemail transfers a call to an extension>
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Joined: Dec 2007
Posts: 2,033
Moderator-Toshiba
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Moderator-Toshiba
Joined: Dec 2007
Posts: 2,033 |
Hello Ctk,
Yup, sounds like either a DND button is turned on, or call-forward all-calls was set.
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If I am comprehending your post...
You have a direct line (XXX-555-1234) that rings to your VM/AA system, at which point you enter a persons PDN number (15/205/etc).
You wish it to ring the PDN (XX amount of seconds), then forward to VM if the call goes un-answered.
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You need to see if the DND's are turned on. If so, they will probably be near the top few buttons and the LED will be solid red... toggle that off.
If it is CF-AC, then you need to clear that or enter the new CF assignment to replace it.
- Tony Ohio Data LLC Phone systems, data networks, firewalls and servers in Central Ohio. Some people aren't used to an environment where excellence is expected.
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Joined: Feb 2007
Posts: 2,473
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Joined: Feb 2007
Posts: 2,473 |
Take Display phone, plug in and see what it comes up. CFA would go into VM right away. CF-NA that is what you need to set up.
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Joined: Jun 2005
Posts: 2,719 Likes: 7
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Member
Joined: Jun 2005
Posts: 2,719 Likes: 7 |
From what I read it looks likes it is when the extension is pressed from the auto attendant.
Before changing any call fowarding on the phone, call the extension from another extension. If it rings, then, as noted above, have the user check in the voicemail box to see if they turned Do Not Disturb on.
On the display, a "CF-NA" is or CF-BNA" is normal, which means call foward is there is no answer of busy, which will likely go to voicemail.
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Joined: Mar 2008
Posts: 2
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Joined: Mar 2008
Posts: 2 |
I am having the same problem again. I have tried CF-A, CF-B, CF-NA, and CF-BN. But they keep on going to voicemail instead of ringing my phone. The DND is not on.
Please help!!
thanks
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Joined: Sep 2004
Posts: 2,017
Former Moderator-Toshiba, Request an Installer
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Former Moderator-Toshiba, Request an Installer
Joined: Sep 2004
Posts: 2,017 |
CtK - As recommended above...log into the users mailbox and check to see if Do Not Disturb is enabled in the mailbox. If it is, disable it.
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