atcomsystems.ca/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems CTX100 install

There has to be a delay if you set the lines for caller ID. If the phones were answered on the first ring, you wouldn't get the caller ID because as newtecky said, it comes BETWEEN the first and second ring and the Toshiba is correctly waiting for the second ring before it starts to ring your phone so you don't miss the caller ID and complain that the Toshiba didn't give you the number. They don't need complaints so they program it that way.

Happy New Year, THE Bunnie

Thank you for the explaination. I noticed that the Toshiba phones do not save the names and numbers of all the callers, like caller-id boxes. I am a little disappointed with the caller-id system. Newtecky mentioned a caller-id history button. Under what heading is the caller-id history button?

Thank you,
John

You would find that under [Advanced] [Stations] [button programming-I'm spazing at this second to remember the exact wording]

And you have to assign how many bins you have and of course you have to have this on a ringing phone.

Don't be so quick to be disappointed, you don't know all the stuff this can do. Gently, a little at a time and you will have a wiz-bang system to your satisfaction.

The disappointment is just in the caller id part. The CTX100 system is excellent. I finally installed the full system in my house. Until today all the phones were all on one table.

My old Toshiba system had music on hold. I could connect it to an mp3 player. The CTX100 also has music on hold, but uses an RCA plug. How could I connect my mp3 player to an RCA plug? Will there be a problem with resistance?

Thank you,
John

Get an adapter from Radio Shack.

MOH/BGM source output requirements:
• Output Impedance: 600 or 8 ohms
• Output voltage level: 0.14VRMS (-15dbm) ~ 0.77VRMS (0dbm).

What do you mean by 600 or 8 ohms? Do I have to change a software setting or can I directly connect the Toshiba to an mp3 player 8 ohms output?

Thank you,
John

I always used an 8 ohm to 1000 ohm audio transformer from Radio Shack, hopefully they still carry them or you can get one from another electronics shop.

Anything close to 600 ohms will work fine, 8 to 600, 8 to 1000, probably 8 to 2000. On the Radio shack one, there are (I believe) two leads on the 8 ohm side and that goes to the to the MP3 player with a 3.5 mm plug and there are (I believe) three wires on the 1000 ohm side and you use the outside wires to connect to the Toshiba.

You want an AUDIO TRANSFORMER, it will be the size of your thumb.

Why are you whining about the Caller ID? Again, the CID information comes AFTER the first ring. That is the national standard for the WHOLE WORLD. That has nothing to do with the Toshiba CTX not being perfect. It is doing exactly what is required.

Maybe for a few million dollars you can buy your own 5e switch and have your technicians send the caller ID before the first ring, then hire Toshiba to write new software so your home phone system can get caller id before the first ring. You will get national coverage in all the telecom magazines. You will be famous, so long as you are rich enough to buy the switch.

Remember, you want to play nice soft music on hold, not HARD HARD ROCK AT FULL VOLUME.

Cheers from the Bunnie

Bunnie,

You have been very helpful. Little by little I am setting up a great system. It turns out I forgot that I bought a transformer with the whole system. It is made by Bogen and probably way overkill.

Here is one last question for the time being. When I pick up the phone, there is a delay before I can dial. Any idea how I can eliminate the delay?

Thank you,
John

The Bogen is for overhead speakers and horns, not the music on hold. If you google Bogen and put the part number in the search bar in their page it will tell you exactly what you have. The part you need is as big as your thumb and probably costs three bucks or less.

I have all my phones set to idle, not to pick up intercom or pick up an outside line. I find it much more convenient to press a line, dial and wait for someone to answer and IF they do, pick up the handset. I do know that I can hit a line and start dialing digits even before the dial tone goes away (yes I am the fast Bunnie) and all the digits show up in the screen and the call goes through. There may be a slight delay of a half second that you just have to live with.

Thanks, Bunnie

You are right about the Bogen. I downloaded the manual. I may just sell it on ebay. It is a little much for a home.

You menioned setting all your phones to idle. That was one of my first changes. I prefer to choose which line I want.

The only reason I asked about the dialing delay is that I have seen a Toshiba system without it. I previously bought a DK16 system for a friend that didn't have the delay.

- John