atcomsystems.ca/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems CTX100 install

Here's the whole story-
I have a customer who wants me to install their new CTX100,purchased by their HQ for all offices, along with the new cabling I am installing. Normally, I don't work Toshiba, and have been seeking training. This looks like a good place to start.

They have a Merlin 410 coming out, and the new CTX100 for 4 lines 8 stations going in. I have seen the unit, and the cards were plugged in before shipping- a 4 line card, an 8 station card, and processor. I've been told that there is a default configuration on it, as in most systems, where all lines appear and ring on all stations.

I have the manuals, (THANKS SUNDANCE!) but also have a chance to buy a copy of the winadmin software. The guy selling it says I need a "do" license" though. I believe all I will need to do is to change the ringing on some phones, if any programming needs done at all. I can do this with a set, I believe, if I don't get the software.

questions-
1. Am I correct in that there is a default config, since it was shipped already loaded?
2. what is a "do license"?
3. Can I use a 3010-s set to program, if need be?

1. Most national account dealers will load a "default" configuration on units shipped to customers. The program is called "DEFAULT.DAT" and is stored on a 32 MB Smart Media Card. All you may need to do is tweek a couple of programs.

2. I have been involved with the CTX product since the first release, and have never heard of a "do" license. Make sure you are not buying something you don't need. You WILL need a PC running WIN 2000 Pro or XP Pro and the latest version (2.22 A09) of WinAdmin.

3. No, you would use a 3020-SD w/LCD Display. When you go to school at Toshiba, they recommend NOT using a phone to program the system. Its just too complicated, especially if you've never done it before. The WinAdmin program is very slick and easy once you know your way around in it.

I can help you with the software if you need it. Please feel free to e-mail me with questions (also if you need one installed down in the Plywood State!!)

Voyager

The "do license" is probably referring to adding more port licenses but if the system is configured as a 4X8 then you don't need to add more port licenses. You can do certain programming (certain programs require Winadmin) from a 3020 or 2020 display phone if all you want to do is make minimal changes but you will need the manual in front of you. Before hunkering yourself down for some programming, power the unit up and see if all the programming was already done.

Hey dude, if you get win admin on your computor you can program it. if the cards are plugged in it will fire up. but you may have to tweek it for the customer. any how don't be intimidated by it make sure you have user guides and system admin guide it tells you how to program from phone. but you cannot program names from phones yet. good luck!

My question is similar. I just bought a used CTX100 to replace my older Toshiba phone system. All I want is for all phones to ring on all lines. I have the manual and I have WebAdmin. I am having a little trouble figuring out all the many settings. Any assistance on what I should be looking for or default settings would be greatly appreciated.

First thing I would do is Default the programing.

Go to operations, smartmedia and do a forced format ( I am assuming there is a smart media card plugged in).

If you want to go back to the way it is programmed now, do a backup and remove the card.

Make sure all the cards you need are in the CTX. For 4 lines, use an RCOU, without an RCOS piggybacked on it.

Got to operations, System Setup, and Initiallize the system. It will default with all lines appearing, and ringing on every phone.

** The system will put 4 lines into the system with 1 RCOU card (8 for RCOU/RCOS). If you have less the that, remove them from trunk assignments. If you dialed 911 it will pickup line 4 everytime, and if there is no line 4, you could not call 911. Saw it happen once.

Removing the battery strap on the proccessor, and booting up without a Smart Media card (or a backup on SM card) will also default the system.

newtecky - Woah! Why would you have him default the entire switch when all he wants to do is change the ring parameters??? That makes no sense.

If you have webadmin and you just want to do ringing, go to advanced options, go to stations, go to assignments, pick out the extension on the panel on the right and go to the button programming.

When you click on a dial tone button it will give you the ringing options, change it to ring immed. and hit the next dial tone button. When finished with dial tone buttons, click on the the "Submit" (bottom left of screen) and go see if your phones ring. Takes longer to type it than to do it.

And why default the whole system, just something to do some Saturday night when you don't have a hot date or a good fantasy.

Voyager, because ringtone said he had a used system, and he mentioned that he was looking for default settings. No telling how many things he would have to change, trunk's DIT, whether the lines appear on the phone, and set to ring, multi call groups, phantoms, etc.. If he just put the system into place, and it doesn't work the way he wants, I figured the default settings would work for him in this case, and the easiest way, without going into a lot of different areas. From there, he could customize to suite.

If it was a system that was programmed for his office, then diffinately don't default it. I would rather start from scratch, if it's a new install. Anything that was previously used, I default before installing, and the default settings do work well in some cases.

But it may be extreme if all he needs is ringing, and everything else is ok. In which case, I, or someone can leave detailed instructions on changing the ringing.

But he did say he was looking for default settings also..

I'm also wondering if ringtone's question should have been a new tread..

I think Newtecky is right to have me start with the default programming. Even though I got most of the functions to work, I would rather start with the default program to take care of most of the many options. As I mentioned earlier, ringing was a major problem. Little did I know that the ringing was just delayed three rings. I thought that I had it set to immediate.

Thanks,
John