atcomsystems.ca/forum Forums TDM Business Telephone Systems Panasonic Telephones & Systems dbs96 / panavoice 2.0 VM - unawnsered calls to VM

Ok, Mait, try the procedure again but in step 5 don't add the digit 1.

I'm the guy who asked the same question a few days ago that phonemeister was talking about.

My problem was similar, but not exactly the same. My VM system was answering, but it was answering as if you had just called the VM pilot number. Configuring the forward digits fixed that(I tried it both ways, with the trailing 1 and without and it worked both times).

From what you are describing, it sounds like it is either not passing the forwarded digits, or the VM is not understanding what it is hearing.

Can you log into the voice mail by calling the regular voicemail pilot number? That would determine if your DTMF tones are being sent and heard correctly.

Mait did say that a caller can be successfully placed into voicemail by using the vm transfer key or by dialing the extension from the main greeting. Both methods require the dtmf reciever to work.

Oh, youre right. I totally glossed over that.

Sounds like forward digits to me. You may have to play with it to see what the Panavoice wants to hear in order to hit a specific mailbox, I've never worked with one of those.

Thank you guys, the Prog Auto * ## ## without adding the 1 worked. I have to do it for every ext, but at least it works!