BCM 400 - skill set is skipping first agent

Print Thread

Rate Thread

BCM 400 - skill set is skipping first agent #149453 08/24/11 10:31 AM
Joined: Aug 2011 Posts: 1 Burlington, ON Bill Shannon Member
Bill Shannon Member Joined: Aug 2011 Posts: 1 Burlington, ON	I have a skillset setup with 6 agents. The agent that has the highest priority is being missed on every call. The call then goes to the second highest in the list and is answered by that person. Is there any troubleshooting I can do for this? I was looking at going in to create a new skillset list but I have no idea where to go in the CallPilot Manager to do this. I cannot see a 'new' or 'create' button anywhere.

Nortel Phone System Service

Nortel Phone System Service in Canada

Do you need a Nortel Phone System technician or specific Nortel parts?
Atcom to the rescue! Our telephone techs have qualified experience servicing and troubleshooting Nortel CICS, MICS, & BCM telephone systems.
Service in Canada from sea to sea.

Re: BCM 400 - skill set is skipping first agent #149454 08/25/11 01:55 AM
Joined: Oct 2006 Posts: 1,417 Likes: 7 Northeast Iowa Yoda Member
Yoda Member Joined: Oct 2006 Posts: 1,417 Likes: 7 Northeast Iowa	Make sure the agent is not in Make Busy mode. Also, do a Force Off for that agent to be sure she is out. Then have her log back in. Jim

Moderated by MooreTel

Hop To

Link Copied to Clipboard

sundance-communications.com/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems BCM 400 - skill set is skipping first agent