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Joined: Aug 2003
Posts: 5,154 Likes: 3
Moderator-Vertical, Vodavi
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Moderator-Vertical, Vodavi
Joined: Aug 2003
Posts: 5,154 Likes: 3 |
Got a call from a new customer that has a BCM-50 v3.5. The AA answers all calls, but when someone trys to transfer to an extension they get this message, "the routing resources needed for this call are busy, please try again later. Goodbye." The system then hangs up.
Never heard of this problem before. Any ideas?
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Joined: Feb 2007
Posts: 2,473
Member
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Member
Joined: Feb 2007
Posts: 2,473 |
Try to increase numbers of channels in VM set up. By default it is 1 change to 2.
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Joined: Aug 2003
Posts: 5,154 Likes: 3
Moderator-Vertical, Vodavi
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Moderator-Vertical, Vodavi
Joined: Aug 2003
Posts: 5,154 Likes: 3 |
Update: Customer changed the AA greeting and inadvertingly changed to an incomplete CCR. Removed the CCR and everything works fine.
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