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Why would they have to come out with a TBerd? They can see everything at the switch.
Anyone at that site could get the switch engineer on the line and have them see what is happening when you dial 411.
Why don't you copy and paste Mike's post above and email it to the switch engineer, they could look at it even without anyone making a call.
THE Bracha, old blond specialist in Rube Goldberg solutions.
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Bunnie, My reason for suggesting using the PRI tester at the system side of the PRI was only because I'm unfamilliar with the Nortel MICS, and the test call directly across the PRI from the tester to the CO would confirm that the trouble is definately isolated to the CO side of the PRI. This may also be precisely why the tech wants to test the call across the PRI, from outside of the MICS.
If a trouble such at this occurred in our switches where I work, we would also run a "verify-office" (VFY:OFC,DN=xxxxxxx,DIALED DIGITS=411). The output message would show a snapshot of all translations associated with the entire traced pathway of that call thru a 5ESS.
Danny, Just thinking out loud..With this being a new PRI: With the 411 calls presently terminating over at the 911 center, has anyone attempted to place a standard 911 test call thru the MICS, just to confirm that the regular 911 calls aren't also being redirected somewhere else?
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Originally posted by 5Etek-mike: Danny, Just thinking out loud..With this being a new PRI: With the 411 calls presently terminating over at the 911 center, has anyone attempted to place a standard 911 test call thru the MICS, just to confirm that the regular 911 calls aren't also being redirected somewhere else? Yes, 9-1-1 works fine.
D. Ocean Miami, FL
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5Etek-mike I understand your reasoning about being on-site. I thought that with just a copy of your suggestion the switch engineer could look at their settings and see if they have a problem. If not, an on-site test with a TBerd would be the primary move.
THE Bracha, old blond specialist in Rube Goldberg solutions.
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The provider would still most likely prefer to first send someone onsite. It could be the normal practice of the LEC to first confirm that the digits being dialed (411) from beyond the local system match the digits being sent at the far end of the PRI. Once confirmed, they would then immediately address all translations & digit analysis associated with the 411 call.
Another sidenote about IDPs-
If it's a 5ESS supported LEC, and an IDP is in fact assigned to this PRI, the IDP's translations for the 411 call have already occurred within the PRI prior to the 411 call even being analyzed by the 5ESS. That's why IMHO it's so important to first confirm the sent digits from the far end of the PRI (especially if an IDP is assigned to that PRI).
IDPs are how we provide optional 5-digit dialing for four separate local prefixes between individual subscribers and lines assigned to various PBXs within a large military installation.
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Update: I finally was able to get my hands on the system today. I called the carrier and had them monitor the outbound digits. Tech reveals he was seeing "9-1-1" when I dialed "4-1-1". I went in to programming and took out the "9-1" and "9-All", leaving just a "9" under Destination (?) Codes.
NOW, the system dials 9-1-1, 4-1-1 and 6-1-1 just fine, BUT...I don't have to dial "1" before a long-distance call...(we have 10-digit dialing in our area)...? So, it's working, but I am more confused than when I started.
D. Ocean Miami, FL
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It could be possible that the overlay plan for your 10-digit dialing area may not necessarily require 1+ dialing for long distance calls. I've heard that some of the older overlay plans offered optional 1+ dialing.
I would think that this is probably not the case, unless you're completely new to your area, and were not aware of being offered optional 1+ dialing.
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This is the first time I set up a PRI that didn't require a "1".
D. Ocean Miami, FL
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