MICS 6.1- CallPilot150 - DID Help

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MICS 6.1- CallPilot150 - DID Help #124913 09/08/05 02:29 AM
Joined: Jun 2002 Posts: 33 Elizabeth, CO, USA gumby2146 Member
gumby2146 Member Joined: Jun 2002 Posts: 33 Elizabeth, CO, USA	First off - Thanks for this board, it has been an immense help over the years w/my 8x24s. Here is my latest issue. I have several 8x24 that are working great, but I just got my new office up with a 0X32, + 0x16, +DTI, and a CallPilot 150 V3.0 (300 MB). This is my first Digital T-1 system, so I brought in an outside installer to configure the initial set-up and I have been working my way through it since. I have this system currently set-up with 48 extension (44 since the CP takes 4). I have 200 DID numbers allocated to me by T-1/Telco vendor. Since I only have internal office space to house 40 in-house folks, I wanted to utilize the additional voice mail boxes and DIDs for my out-of-office based folks. I want to be able to direct inward dial to a number above the 268 extension number I currently have (or above 284 if I elected to expand with another 0x16). The problem is when I utilize the set-up procedure that I use for the extensions/mailboxes that have internal phones attached to facilitate those that do not have phones attached, the call goes no where and just rings. I suspect this has something to do with the fact that the KSU does not recognize an extention as valid if that extension truly doesn't exist and therefore will not transfer to an available voice mail box. Is there a way around this. Bottom line I want to be able to utilize DID for a number that does not have an internal extension, but the call goes to a voice mail box set-up for that person in my CallPilot. This will allow me to utilize extra capacity of the CP without actually having an extension in house. Hopefully, I have explained this okay. I appreciate any help.

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Re: MICS 6.1- CallPilot150 - DID Help #124914 09/08/05 06:56 AM
Joined: Aug 2005 Posts: 56 Aurora,CO,USA Phoneaholic Member
Phoneaholic Member Joined: Aug 2005 Posts: 56 Aurora,CO,USA	1. Program Prime Set to be VM DN of all DID lines you want to go to VM box only. 2. In each mailbox there is an option called 'message line:' put in there the line number of that mailbox's DID#. This will allow you to have phantom DID mailboxes. Hope that is enough info for you. Good luck! Dan If I only had more time to golf!