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Joined: Dec 2008
Posts: 237
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Joined: Dec 2008
Posts: 237 |
Good morning can anybody tell me if the SV9100 is PCI compliant. I see there is a Encryption License (BE114068) but I can't find an answer to see if that would make it PCI compliant. System is a CP-10 with the latest software, all phones are VOIP with SIP trunks. I have a call into our rep but I thought that maybe somebody on the forum would know. Thanks...
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Joined: Feb 2005
Posts: 587 Likes: 4
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Joined: Feb 2005
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PCI is just a TLA.... Three letter Acronym what do you mean by PCI?
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Joined: Dec 2007
Posts: 6,814 Likes: 19
Retired Admin
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Joined: Dec 2007
Posts: 6,814 Likes: 19 |
PCI is just a TLA.... Three letter Acronym what do you mean by PCI? I agree I have no idea why a telephone system itself would need to pass security muster for the Payment Card Industry. Perhaps, the ancillary equipment attached to a telephone system would, but again the SV9100 only passes information provided by the end user.
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Joined: Sep 2004
Posts: 4,210 Likes: 2
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Joined: Sep 2004
Posts: 4,210 Likes: 2 |
Ya, I know that FreePBX (Asterisk) has HUGE security holes but, as as I know the 9100 cannot allow access to anything other than itself.
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Joined: Feb 2005
Posts: 587 Likes: 4
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Joined: Feb 2005
Posts: 587 Likes: 4 |
I didn't want to assume the Payment Card Industry definition of the TLA as I couldn't see the relationship but if this is the definition of the TLA then sorry but there is no relevance! Why would the industry want a PBX to be PCI compliant when I can just put a Buttinski across a PSTN line and see any DTMF tones sent to line (such as the card number, pin number and security code). Some people have a seriously skewed idea of security over a telephone line! Oh and have been able to for the past 30 years if not more! Also on a more up to date note, I can use a wireshark trace to give me the same information on a VoIP connection.
Last edited by R4+Z; 11/19/23 09:18 AM.
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Joined: Aug 2012
Posts: 108 Likes: 1
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Joined: Aug 2012
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As someone who has run a small call center before, a few things come to mind. If they are recording calls, they will have to have the ability to pause/stop the recording while taking credit card numbers. They will likely need to make sure their audio streams are encrypted if they are using IP phones, which the SV9100 can do. Those are the kinds of things that will make the system "PCI Compliant".
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Joined: Dec 2008
Posts: 237
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Joined: Dec 2008
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We told the customer that the 9100 does not record any calls. NEC engineering confirmed it as well. The customer has stated EVEN if the 9100 does not record any calls that the agents STILL take credit card info over the phone and the phone system still needs to be compliant. Full VOIP, full SIP trunks. Next step is to see if the carrier is encrypted. Thanks for the responses...
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Joined: Sep 2004
Posts: 4,210 Likes: 2
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Joined: Sep 2004
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Well, you have options. Encrypting the phones is a license I believe.
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