It could've been setup a few different ways. It could be a mailbox or an AA branch you need to re-record. Best to ask the installer how it was set up. He should be able to provide you with simple instructions on re-recording.
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.